07 October, 2011

Click for help about adding HTML formatting.

Few days before I worked on one issue in which Basic HTML formatting option is not available in SharePoint i.e. we were not getting full fledge rich text editor options. Here are the details:

Machine configuration:
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OS: Windows Server 2003 x64 Bit
IE: Internet Explorer 7.0 x64 Bit
Office installed: 2007

Without Rich text editor:











Clicking on the
                                Click for help about adding HTML formatting.
Just take you to the normal help, nothing useful there.

Normal IE rendering for Rich Text Editor













Troubleshooting Done:

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1) Checked by creating number of custom list as well as discussion boards but we were missing the rich text editor functionality and getting the message towards the bottom of the window as mentioned above.
2) checked on different operation systems with the same configuration and we are able to get the rich text editor options
3) checked on our machines and we are getting the complete options of rich text editor.
4)  After extensive troubleshooting and testing on different platforms, we found the exact root cause as why it’s not reflecting the complete rich text editor options.


Problem scope:
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Machine specific

Resolution:
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This issue occurs if we use 64 bit configuration of IE (version 7) and works perfectly on normal IE version i.e. cipher strength 128 bit

Root cause:
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64 bit IE configuration

If you have any queries/questions regarding the above mentioned information then please let me know. I would be more than happy 2 help you as well as resolves your issues, thank you


2 comments:

  1. Amol, thanks a lot - this was very useful.

    ReplyDelete
  2. That is Great help. I opened the same in IE (32 bit ie also available in 64 bit platform)and working as usual.

    ReplyDelete

Your feedback is always appreciated. I will try to reply to your queries as soon as possible- Amol Ghuge

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