Dear readers as stated in
my last article, today I am going to discuss on components of transition plan. First
we will discuss about the Transition plan.
What
is a transition planning?
To make sure service
transitions projects are planned in accordance with the organization's Project
Management guidelines, and to coordinate activities and resources across
projects. Executing these activities in an organized structured way is called Transition
Plan.
This process is not
responsible for detailed planning of project phases but triggers planning
activities performed by other processes.
There could be two kinds of
Transition Plans:
High
level Plan: Consist of the overview layout of the transitions
Plan with timelines of all the phases of the transition plan.
Detailed
level Plan: Consist of detailed information with each
activity of each phase along with the time in days each activity will take.
Let’s discuss Phases of
Transition Plan in Details:
Planning
Phase: This phase involves the initial Planning of appropriate
capacity and resources to package a release, build, release, test, deploy and
establish the new or changed service into production. Provide support for the
Service Transition teams and people. Plan the changes required in a manner that
ensures the integrity of all identified customer assets, service assets and
configurations can be maintained as they evolve through Service Transition, Ensure
that Service Transition issues, risks and deviations are reported to the
appropriate stakeholders and decision makers.
KAP
Phase: Knowledge acquisition phase can make or break a
project. Experts refer to that phase of project when they start it, and when
knowledge is acquired from either client or vendor, as Knowledge acquisition
phase. The success of knowledge acquisition lies in understanding and
monitoring it quantitatively. Successful technology use (Web 2.0, video /audio
etc.) is also an important element.
Secondary
Support Phase: At this phase of transition, we basically observe
what we acquire in the knowledge acquisition phase. We hold the responsibility to
detect if there is any ambiguity in the knowledge acquired. This phase is also
referred to as YOU
DO WE OBSEVER.
Primary
Support: In
Primary support phase support team is partially take over functions of the Production
support from the current teams or vendors.
WE DO YOU
OBSERVER approach is followed with
this phase.
Production
Support Go Live: After removing all ambiguities from the all
the above phases at this phase Production Team will take over the complete
support functions from the current teams or vendors. Here WE ARE RESPONSIBLE approach is followed.
Note: it
is always important to have a checklist created at each phase of transition.
These checklists could be Entry level check list and Exit Checklist. It is also
important to get sign-off from the customer for audit evidences during the tractions
phases.
If you have any queries/questions
regarding the above mentioned information then please let me know.
I would be more than
happy to help you as well as resolves your issues, thank you.
Applies
To:
SharePoint 2010, SharePoint 2013.
