29 January, 2016

Web Application Proxy and ADFS configuration

ADFS configuration is quite a complex section in which one small mistake leads to hours of troubleshooting as well as its respective resolution. 




We are facing some weird error while configuring the web application proxy in Windows Server 2012 R2:

ADFS proxy could not be configured. Unable to retrieve proxy configuration data from the federation Server.

While troubleshooting the issue, we found one Microsoft KB which talks about this update:  http://support.microsoft.com/kb/3013769

Most probable cause would be: This issue occurs when finding DRS objects times out. The Active Directory Federation Services (AD FS) service tries to connect to every global catalog in the forest during DRS discovery. However, the DRS objects cannot be found because DRS is not initialized. Therefore, AD FS proxy times out.

But that didn’t resolves the issue in my case so I tried it from the scratch with the help of http://thesharepointfarm.com/2014/02/sharepoint-and-the-web-application-proxy-role/ - which resolves the issue for me but still didn’t clear as what went wrong!

Another step of troubleshooting that you can check is to check the certificates on ADFS Proxy.

If you have any further queries or questions then please let me know. I would be more than happy to help you as well resolves your issues J

Sharepoint 2013 Multi Tenant Setup

Multi-tenancy refers to the ability to manage and partition data of sites and otherwise shared services or software in order to accommodate multiple tenants. This is in contrast to running multiple instances of a service, or setting up separate hardware. 

In Microsoft products and technologies, multi-tenancy of services creates a hosting environment wherein server farm resources are maximized. Before learning about hosting environments, it is important to understand the services architecture.

General guidance for hosters in SharePoint Server 2013: https://technet.microsoft.com/en-us/library/dn659287.aspx

If anybody is looking for documentation or the complete process of setting up a SharePoint 2013 Enterprise server for Multi Tenancy then I would suggest looking at the following set of articles by Spence Harbar.  

The first is his walk through for how to build a multi-tenancy environment in 2010.  The second is a newer blog post on what changed in 2013. I don't think I've seen anyone do a full walk through specifically for 2013.


http://www.harbar.net/articles/sp2013mt.aspx

More References:


https://santoshksp.wordpress.com/2013/05/03/configuring-multitenancy-hosting-in-sharepoint-2010-and-sharepoint-2013/

25 January, 2016

Email Library missing – SharePoint Online / Office 365

Few days before, one of our users has reported an issue that some of the business experts wanted to use the email functionality for a document library but not able do so as the link is missing or seems to be not visible due to permissions issue!

Farm attributes:
1.    Windows 7 client
2.    SharePoint Online / Office 365

I have started my analysis towards the issue and found out that’s it’s a expected behavior. What is meant by expected, refer below for the complete explanation.

Why the option is not there?
The option is not available in Office 365 due to concerns that every document library alias will create a contact in AD, which has some security, performance and traffic related implications.

Alternative:
You can alternatively use Office 365 groups to post attachments (of course email-enabled). The attachments are either distributed to group members via email or kept in OneDrive for Business with a link sent instead.

One more forum from Microsoft’s SharePoint Online:

What it recommends:
Mail-enabled lists are not available with SharePoint Online. Mail-enabled lists create contact objects in AD. Since SharePoint Online is a multi-tenant environment, this functionality would cause a large increase in traffic, which in turn would cause performance issues for all customers.

This functionality is currently disabled due to the performance concerns, as well as security, data requirement, legal compliance and scalability concerns.


Let me know in case of any further queries/questions.

19 January, 2016

The specified module 'Microsoft.Online.SharePoint.PowerShell' was not loaded

Problem description:
When I open the SharePoint Online Management Shell it immediately displays the following error before I can type anything.

Error message:
Import-Module: The specified module 'Microsoft.Online.SharePoint.PowerShell' was not loaded because no valid module file was found in any module directory.

Attributes:
·         Windows 7 machine
·         Office 365 environment
·         Windows Management Framework 3.0 
·         .Net 4.0

Resolution:
It’s quite easy as changing the account, yes you heard it right J

Try one of the following steps and your issue will be resolved!
Either
1.    Make sure you run the SharePoint Online Management shell as an Administrator.
Or
2.    Reinstalled and removed both the x86 and x64 management shells.

That’s it! Keep me posted in case of any further issues, Thank you…

SharePoint 2010: Upload multiple photos is missing

If you wanna upload multiple photos or suppose multiple documents and if the option is missing then don’t worry as it’s a simple issue and resolution too.

Problem description:
Upload multiple photos is missing in upload dialog box

Resolution:
Upload Multiple Files is missing when you don't have any local Office clients installed.  Here's the list of requirements to see that option:

1.      The 32 bit version of Internet Explorer. The 64 bit version does not support it and neither do other, non IE, browsers.
2.      The STSUpld.UploadCtl IE add-in must be enabled.
3.      Office 2003 /Office 2007 / Office 2010 / Office 2013 or newer on the client
4.      Client integration will need to be enabled for the web app.

Why it's required? Here is the reason- There is an ActiveX control that is used to support multiple file uploading - that ActiveX control is installed with office.

That’s it – once you install any of the client (i.e. any office version as listed above – step#3) then your issue will be resolved.

Thanks for reading this article! If your issue doesn’t get resolved after following the above mentioned steps then please do not hesitate to reply! I would be more than happy to help you as well as resolves your issues!

TypeError: Unable to get property 'indexOf' of undefined or null reference

If you upload an image to a SharePoint Online picture library then you will get the following:
TypeError: Unable to get property 'indexOf' of undefined or null reference

It’s difficult to troubleshoot the issue but let me jot down the a quick workaround steps so you don’t have to waste your time J

Workaround: Turn on Compatibility View for all webpages

1. Right-click the window header and select Command Bar.
2. Click Page, and then click Compatibility View Settings.
3. Check the "Display all pages in Compatibility View", and click Close.

It seems that this is a known issue but I don’t have a concrete fix at this moment but will definitely share once I find it. Thanks for reading this article!

If you have any queries /questions regarding the above mentioned information then please let me know. 

The list cannot be displayed in Datasheet view

SharePoint and office are the most used components when you start working in an office. Almost 90% of our documents are in office compatibility so it’s quite obvious that they have to work with SharePoint without any issues and if you start facing issues then it’s quite annoying!

Environment details:-
·         SharePoint 2010
·         Office 2013
·         Windows Server 2008 R2

Here is the error message that I am talking about:

The list cannot be displayed in Datasheet view for one or more of the following reasons:
- A datasheet component compatible with Microsoft SharePoint Foundation is not installed.
- Your Web browser does not support ActiveX controls.
- A component is not properly configured for 32-bit or 64-bit support.

Resolution:
To resolve this you need the following data connectivity component installed: http://www.microsoft.com/en-us/download/details.aspx?id=23734

 Although this says 2007 and therefore looks like an odd install in relation to 2010 SharePoint it resolves this data sheet issue.

Imp Notes:
The Edit in Datasheet view functionality in SharePoint Server 2010 is not supported if you install 64-bit Office 2013 client. The Edit in Datasheet functionality is available if you install 32-bit Office 2013 client.

Reference:


If you have any queries / questions then please let me know. I would be more than
happy to help you as well as resolves your issues, Thank you!

18 January, 2016

Planning Guide for Office 365

Tile image of a gear to suggest the concept of configuring global settings for a SharePoint Online environment.
Set up your SharePoint Online environment
Who does this?    Office 365 global admin, SharePoint Online admin
Tile image of a pencil to suggest the concept of planning sites and users
Plan sites and manage users
Who does this?    SharePoint Online admin and site collection admins.
Tile image of a stack of papers to represent the concept of organizing content
Organize site content and plan content features
Who does this?    Site collection admins, site owners, and key content stakeholders in your business
Tile image of a tool box to suggest the concept of customizing sites and building solutions.
Customize sites with solutions & apps
Who does this?    SharePoint Online admin, site owners, solution developers
Tile image of a globe to suggest the concept of a Public Website
Use your Public Website to connect with customers
Who does this?    SharePoint Online admin and designated designers for the Public Website
NOTE   The SharePoint Online Public Website information in this article applies only if your organization purchased Office 365 prior to March 9, 2015. If you purchased Office 365 after March 9, 2015, use an Office 365 website hosting partner.

SharePoint Online Resources

Here are some articles that provide key information you may want to refer to during planning and as you maintain your SharePoint Online sites.
If you’re looking for this information:
Go to this resource:
Information about what SharePoint Online features are available in different Office 365 plans, or information about how different SharePoint Online plans compare to the on-premises version SharePoint Server 2013.
Information about storage quotas, number of supported site collections, number of supported users.
Blocked file types for SharePoint Online.
Information about using the SharePoint Online Management Shell to perform administrative tasks from the command line.
Information about integrating an on-premises deployment of SharePoint Server 2013 with SharePoint Online.
A comprehensive list of Help articles about SharePoint Online in Office 365 for business.
A comprehensive list of Help articles about the SharePoint Online admin center.
Where to find partners who provide solutions or services for Office 365.

Office 365 - business support

As an admin for Office 365 for business, you get free access to our knowledgeable support agents for help resolving technical issues, as well as for pre-sales, account, and billing support. You can also contact us on behalf of Office 365 users in your organization.

Global Office 365 support phone numbers for admins

Admins, have your account details ready when you call Microsoft Office 365 Support.
  • In the United States, call 1 800 865 9408.
  • In Australia, call 1 800 197 503.
  • In Canada, call 1 800 865 9408.
  • In the United Kingdom, call 0800 032 6417.
Billing support is provided in English from 9 am - 5 pm (9 am - 6 pm in Australia), Monday – Friday. 
Technical support is provided in English 24 hours a day, 7 days a week.

COUNTRY OR REGION
PHONE NUMBER
HOURS
Afghanistan
+92 21 111 674 357
Select option 3
Billing Support:
English: Mon-Fri 10-6
Technical Support: 
English: 24 hours a day, 7 days a week
International call charges apply
Albania
04 451 5151
Select option 9
Enter code 7700
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Local call charges apply
Algeria
021 89 10 70 
Select option 1
Select option 9
Enter code 7703
Billing Support: 
Arabic: Sun-Thu 9-5
French: Mon-Fri 9-5
English: Mon-Fri 9-5
Technical Support: 
Arabic: Sun-Thu 9-5
French: Mon-Fri 8-6
English: 24 hours a day, 7 days a week
Local call charges apply
Angola
+351 21 366 5030
Billing Support:
English: Mon-Fri 9-5
Technical Support: 
Portuguese: Mon-Fri 24 hours a day 
English: 24 hours a day, 7 days a week
International call charges apply
Argentina
0800 266 1512
Billing Support:
Spanish: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week
Alternative Phone Number: 011 5354 2347
(Local call charges apply)
Armenia
010 541 082
Select option 9
Enter code 7706
Billing Support: 
Russian: Mon-Fri 10-7 Moscow 
English: Mon-Fri 9-5 London 
Technical Support: 
Russian: Mon-Fri 10-6 Moscow 
English: 24 hours a day, 7 days a week
Local call charges apply
Australia
1800 197 503
Billing Support: 
English: Mon-Fri 9-6
Technical Support: 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 02 8223 9959 
(Local call charges apply)
Austria
0800 080 650
Billing Support:
German: Mon-Fri 9-5
English: Mon-Fri 9-5
Technical Support: 
German: Mon-Fri 8-6
English: 24 hours a day, 7 days a week
Alternative Phone Number: 01 206 09 15 78 
(Local call charges apply)
Azerbaijan
01 24 37 35 55
Select option 9
Enter code 7706
Billing Support:
Russian: Mon-Fri 10-7 Moscow
English: Mon-Fri 9-5 London
Technical Support: 
Russian: Mon-Fri 10-6 Moscow 
English: 24 hours a day, 7 days a week
Local call charges apply

B

COUNTRY OR REGION
PHONE NUMBER
HOURS
Bahamas
800 865 9408
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Bahrain (Kingdom of)
800 81 250
Billing Support: 
Arabic: Sun-Thu 10-6 
English: Mon-Fri 10-6
Technical Support: 
Arabic: Sun-Thu 10-6
English: 24 hours a day, 7 days a week
Bangladesh
157 0011
After dialing, enter 
877 857 3235
Billing Support:
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Barbados
1 877 639 0597
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Belarus
8 820 0071 0003
Select option 9
Enter code 7707
Billing Support: 
Russian: Mon-Fri 10-7 Moscow 
English: Mon-Fri 9-5 London
Technical Support: 
Russian: Mon-Fri 10-6 Moscow 
English: 24 hours a day, 7 days a week
Belgium
0800 81174
Billing Support:
Dutch: Mon-Fri 9-5
French: Mon-Fri 9-5
English: Mon-Fri 9-5
Technical Support: 
French: Mon-Fri 8-6 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 02 200 88 84
(Local call charges apply)
Belize
001 212 497 6305
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Bermuda
1 877 639 9636
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Bolivia
800 110 263
Billing Support: 
Spanish: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week
Bosnia and Herzegovina
0800 20 230
Select option 9
Enter code 7700
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Alternative Phone Number: +387 33 606 100 
(International call charges apply)
Botswana
+27 21 427 3315
Billing Support:
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
International call charges apply
Brazil
0800 762 1146
Billing Support: 
Portuguese: Mon-Fri 9-5 
English: Mon-Fri 9-5
Technical Support: 
Portuguese: Mon-Fri 24 hours a day 
English: 24 hours a day, 7 days a week
Alternative Phone Number:
0800 047 4958 (Local toll-free)
11 4700 1999 (Local call charges apply)
Brunei
800 1111 673
After dialing, enter
877 413 1767
Billing Support:
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Bulgaria
00800 118 4446
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week

C

COUNTRY OR REGION
PHONE NUMBER
HOURS
Cameroon
+225 20 24 24 90
Select option 9
Enter code 7703
Billing Support: 
French: Mon-Fri 8-4 
English: Mon-Fri 8-4
Technical Support: 
French: Mon-Fri 8-4
English: 24 hours a day, 7 days a week
International call charges apply
Canada
1 800 865 9408
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Cape Verde (Cabo Verde)
+351 21 366 5030
Billing Support: 
English: Mon-Fri 8-4
Technical Support: 
Portuguese: Mon-Fri 24 hours a day 
English: 24 hours a day, 7 days a week
International call charges apply
Cayman Islands
1 877 308 6465
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Chile
800 226 826
Billing Support: 
Spanish: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week
Alternative Phone Number: 123 002 000 05
(Local call charges apply)
China (PRC)
800 988 0365
Billing Support: 
Chinese (Mandarin): Mon-Fri 9-6
English: Mon-Fri 9-6
Technical Support: 
Chinese (Mandarin): Mon-Fri 9-6
English: 24 hours a day, 7 days a week
Alternative Phone Number: 400 920 0365 (Mobile)
Colombia
01 800 518 1781
Billing Support: 
Spanish: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week
Costa Rica
0800 012 1447
Billing Support:
Spanish: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week
Côte d'Ivoire
020 24 24 90
Select option 9
Enter code 7703
Billing Support: 
French: Mon-Fri 8-4
English: Mon-Fri 8-4
Technical Support: 
French: Mon-Fri 8-4 
English: 24 hours a day, 7 days a week
Local call charges apply
Croatia
0800 222 225
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Curacao
+1 377 302 1308
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
International call charges apply
Cyprus
8009 2519
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Czech Republic
800 701 371
Billing Support:
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 239 016 433
(Local call charges apply)

D

COUNTRY OR REGION
PHONE NUMBER
HOURS
Denmark
80 34 76 23
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 38 48 70 67 
(Local call charges apply)
Dominican Republic
1 800 751 3455
Select option 4
Enter code 7007
Billing Support:
Spanish: Mon-Fri 9-5
Technical Support:
Spanish: 24 hours a day, 7 days a week
Alternative Phone Number:1 809 200 8794 
(Cellular toll-free)

E

COUNTRY OR REGION
PHONE NUMBER
HOURS
Ecuador
1 800 225 528
After dialing, enter 877 663 5075
Billing Support: 
Spanish: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week
Egypt
0800 000 0325
Billing Support: 
Arabic: Sun-Thu 10-6
English: Mon-Fri 10-6
Technical Support: 
Arabic: Sun-Thu 10-6 
English: 24 hours a day, 7 days a week
El Salvador
800 6676
Select option 4
Enter code 7007
Billing Support: 
Spanish: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week
Estonia
800 0044 483
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Ethiopia
+27 21 427 3315
Billing Support: 
English: Mon-Fri 10-6
Technical Support: 
English: 24 hours a day, 7 days a week
International call charges apply

F

COUNTRY OR REGION
PHONE NUMBER
HOURS
Faroe Islands
+45 38 48 70 67
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
International call charges apply
Fiji
004 890 1001
After dialing, enter 877 860 4596
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Finland
0800 98462
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 09 72 51 96 30
(Local call charges apply)
France
0805 540 594
Billing Support:
French: Mon-Fri 9-5
English: Mon-Fri 9-5
Technical Support: 
French: Mon-Fri 8-6
English: 24 hours a day, 7 days a week
Alternative Phone Number:01 57 32 42 97 
(Local call charges apply)

G

COUNTRY OR REGION
PHONE NUMBER
HOURS
Georgia
032 297 0124
Select option 2
Select option 9
Enter code 7700
Billing Support: 
Russian: Mon-Fri 10-7 Moscow 
English: Mon-Fri 9-5 London
Technical Support: 
Russian: Mon-Fri 10-6 Moscow 
English: 24 hours a day, 7 days a week
Local call charges apply
Germany
0800 589 2332
Billing Support: 
German: Mon-Fri 9-5
English: Mon-Fri 9-5
Technical Support: 
German: Mon-Fri 8-6
English: 24 hours a day, 7 days a week
Alternative Phone Number: 069 380 789 508
(Local call charges apply)
Ghana
+234 1 271 0156
Select option 9
Enter code 7704
Billing Support: 
English: Mon-Fri 8-4
Technical Support: 
English: 24 hours a day, 7 days a week
International call charges apply
Greece
00800 4414 2831
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Guatemala
1 800 300 0069
Select option 4
Enter code 5002
Billing Support: 
Spanish: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week

H

COUNTRY OR REGION
PHONE NUMBER
HOURS
Honduras
800 0123
After dialing, enter 877 635 7034
Billing Support: 
Spanish: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week
Hong Kong SAR
3 071 3055
Billing Support: 
Cantonese: Mon-Fri 9-6
Mandarin: Mon-Fri 9-6
English: Mon-Fri 9-6
Technical Support: 
Cantonese: Mon-Fri 9-6
Mandarin: Mon-Fri 9-6
English: 24 hours a day, 7 days a week
Local call charges apply
Hungary
+36 80 983 899
Billing Support: 
English: Mon-Fri 9-5
Technical Support:
English: 24 hours a day, 7 days a week
Alternative Phone Number: +36 1 778 9292 
(Local call charges apply)

I

COUNTRY OR REGION
PHONE NUMBER
HOURS
Iceland
800 9609
Billing Support:
English: Mon-Fri 8-4
Technical Support: 
English: 24 hours a day, 7 days a week
India
000 800 440 2038
Billing Support: 
English: Mon-Fri 9-6
Technical Support: 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 1800 200 2052 
(Local toll-free)
Indonesia
007 803 011 0882 (Telkom) 
001 803 442 304 (Indosat)
Billing Support: 
Bahasa Indonesia: Mon-Fri 8-5
English: Mon-Fri 9-6 Local
Technical Support: 
Bahasa Indonesia: Mon-Fri 8-5
English: 24 hours a day, 7 days a week
Iraq
+965 2243 1071
Select option 2
Select option 9
Enter code 7701
Billing Support: 
Arabic: Sun-Thu 10-6
English: Mon-Fri 10-6
Technical Support: 
Arabic: Sun-Thu 10-6
English: 24 hours a day, 7 days a week
International call charges apply
Ireland
1 800 995309
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 01 656 9837
(Local call charges apply)
Israel
1 809 344 179
Billing Support: 
Hebrew: Sun-Thu 9-6 
English: Mon-Fri 9-6
Technical Support: 
Hebrew: Sun-Thu 9-6 
English: 24 hours a day, 7 days a week
Italy
800 917 919
Billing Support: 
Italian: Mon-Fri 9-5
English: Mon-Fri 9-5
Technical Support: 
Italian: Mon-Fri 8-6 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 02 6943 0746
(Local call charges apply)

J

COUNTRY OR REGION
PHONE NUMBER
HOURS
Jamaica
1 800 865 9408
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Japan
0120 996 680 (Office 365 Enterprise)
0120 628 860 (Other Plans)
Billing Support: 
Japanese: Mon - Fri 9:00 - 17:00
(Closed on weekends and public holidays)
English: Mon - Fri 9:00 - 17:00 
(Closed on weekends and public holidays)
Technical Support: 
Office 365 Enterprise: 
Japanese: 24 hours a day, 7 days a week
English: 24 hours a day, 7 days a week
Other Plans: 
Telephone technical support is available from 9:00-17:30 on weekdays. For high severity issues, technical support is available 24 hours a day, 7 days a week.
Alternative Phone Number: 
Local call charges apply
03 5767 9793 (Office 365 Enterprise)
03 4332 6257 (Others Plans)
Jordan
18 800 000
After dialing, enter 877 663 5075
Billing Support: 
Arabic: Sun-Thu 10-6
English: Mon-Fri 10-6
Technical Support: 
Arabic: Sun-Thu 10-6
English: 24 hours a day, 7 days a week

K

COUNTRY OR REGION
PHONE NUMBER
HOURS
Kazakhstan
8 800 555 1349
Billing Support: 
Russian: Mon-Fri 10-7 Moscow
English: Mon-Fri 9-5 London
Technical Support: 
Russian: Mon-Fri 10-6 Moscow 
English: 24 hours a day, 7 days a week
International call charges apply
Kenya
020 286 8800
Select option 9
Enter code 7704
Billing Support: 
English: Mon-Fri 10-6
Technical Support: 
English: 24 hours a day, 7 days a week
Local call charges apply
Korea
080 495 0880
Billing Support: 
Korean: Mon-Fri 9-6
English: Mon-Fri 9-6
Technical Support: 
Korean: Mon-Fri 9-6
English: 24 hours a day, 7 days a week
Alternative Phone Number: 02 3483 1937 
(Local call charges apply)
Kuwait
2243 1071
Select option 2
Select option 9
Enter code 7701
Billing Support: 
Arabic: Sun-Thu 10-6
English: Mon-Fri 10-6
Technical Support: 
Arabic: Sun-Thu 10-6
English: 24 hours a day, 7 days a week
Local call charges apply
Kyrgyzstan
+7 499 922 86 23
Billing Support: 
Russian: Mon-Fri 10-7 Moscow
English: Mon-Fri 9-5 London
Technical Support: 
Russian: Mon-Fri 10-6 Moscow
English: 24 hours a day, 7 days a week
International call charges apply

L

COUNTRY OR REGION
PHONE NUMBER
HOURS
Latvia
8000 42 33
Billing Support:
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Lebanon
01 97 40 81
Select option 2
Select option 9
Enter code 7702
Billing Support: 
Arabic: Sun-Thu 10-6
English: Mon-Fri 10-6
Technical Support: 
Arabic: Sun-Thu 10-6
English: 24 hours a day, 7 days a week
Local call charges apply
Libya
+965 2243 1071
Select option 2
Select option 9
Enter code 7701
Billing Support:
Arabic: Sun-Thu 9-5
English: Mon-Fri 9-5
Technical Support: 
Arabic: Sun-Thu 9-5
English: 24 hours a day, 7 days a week
International call charges apply
Liechtenstein
+41 800 000 300
Billing Support: 
German: Mon-Fri 9-5
English: Mon-Fri 9-5
Technical Support: 
German: Mon-Fri 8-6 
English: 24 hours a day, 7 days a week
Alternative Phone Number: +41 22 76 141 14
(Local call charges apply)
Lithuania
8800 30 960
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Luxembourg
800 21094
Billing Support: 
French: Mon-Fri 9-5
German: Mon-Fri 9-5
English: Mon-Fri 9-5
Technical Support: 
French: Mon-Fri 8-6
German: Mon-Fri 8-6
English: 24 hours a day, 7 days a week
Alternative Phone Number: 24 87 15 10 
(Local call charges apply)

M

COUNTRY OR REGION
PHONE NUMBER
HOURS
Macau SAR
0800 111
After dialing, enter 877 860 4890
Billing Support:
Cantonese: Mon-Fri 9-5
Mandarin: Mon-Fri 9-5
English: Mon-Fri 9-5
Technical Support: 
Cantonese: Mon-Fri 9-5
Mandarin: Mon-Fri 9-5
English: 24 hours a day, 7 days a week
Macedonia
0800 94 288
After dialing, enter 877 663 5075
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Malaysia
1800 22 0030
Billing Support: 
English: Mon-Fri 9-6
Technical Support: 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 03 6207 4606 
(Local call charges apply)
Malta
8006 2231
Billing Support:
English: Mon-Fri 9-5
Technical Support:
English: 24 hours a day, 7 days a week
Mauritius
802 044 0086
Billing Support:
French: Mon-Fri 11-7
English: Mon-Fri 11-7
Technical Support:
French: Mon-Fri 11-7
English: 24 hours a day, 7 days a week
Mexico
01 800 563 0605
Billing Support:
Spanish: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week
Alternative Phone Number: 01 55 4738 6567
(Local call charges apply)
Moldova
"022 20 13 34
Select option 9
Enter code 7700
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Local call charges apply
Monaco
+33 1 57 32 42 97
Billing Support: 
French: Mon-Fri 9-5
English: Mon-Fri 9-5
Technical Support: 
French: Mon-Fri 8-6
English: 24 hours a day, 7 days a week
International call charges apply
Mongolia
+7 499 922 86 23
Billing Support: 
Russian: Mon-Fri 10-7 Moscow
English: Mon-Fri 9-5 London
Technical Support: 
Russian: Mon-Fri 10-6 Moscow 
English: 24 hours a day, 7 days a week
International call charges apply
Montenegro
080 081 110
Select option 9
Enter code 7708
Billing Support:
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Morocco
002 11 0011
After dialing, enter 877 663 5075
Billing Support: 
Arabic: Sun-Thu 8-4
French: Mon-Fri 8-4
English: Mon-Fri 8-4
Technical Support: 
Arabic: Sun-Thu 8-
4French: Mon-Fri 8-4
English: 24 hours a day, 7 days a week
Local call charges apply

N

COUNTRY OR REGION
PHONE NUMBER
HOURS
Namibia
061 292 5016
Select option 9
Enter code 7705
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Local call charges apply
Nepal
Telephone support not available; only online support.
Billing Support: 
Not available by phone
Technical Support:
Not available by phone
Netherlands
0800 020 2546
Billing Support:
Dutch: Mon-Fri 9-5
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 020 203 5362 
(Local call charges apply)
New Zealand
0800 194 197
Billing Support: 
English: Mon-Fri 9-6
Technical Support:
English: 24 hours a day, 7 days a week
Alternative Phone Number: 09 912 7298 
(Local call charges apply
Nicaragua
1800 0164
After dialing, enter 877 635 7036
Billing Support: 
Spanish: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week
Nigeria
01 271 0156
Select option 9
Enter code 7705
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Local call charges apply
Norway
800 31068
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 22 31 07 48
(Local call charges apply)

O

COUNTRY OR REGION
PHONE NUMBER
HOURS
Oman
800 73332
Select option 9
Select option 2
Enter code 7702
Billing Support: 
Arabic: Sun-Thu 10-6
English: Mon-Fri 10-6
Technical Support: 
Arabic: Sun-Thu 11-8
English: 24 hours a day, 7 days a week

P

COUNTRY OR REGION
PHONE NUMBER
HOURS
Pakistan
021 111 674 357
Select option 3
Billing Support: 
English: Mon-Fri 10-6
Technical Support: 
English: 24 hours a day, 7 days a week
Local call charges apply
Palestinian Authority
+962 6 5503451
Select option 1
Select option 9
Enter code 7702
Billing Support: 
Arabic: Sun-Thu 10-6
English: Mon-Fri 10-6
Technical Support: 
Arabic: Sun-Thu 10-6
English: 24 hours a day, 7 days a week
International call charges apply
Panama
00800 051 0398 
Select option 4
Enter code 7007
Billing Support:
Spanish: Mon-Fri 9-5
Technical Support:
Spanish: 24 hours a day, 7 days a week
Paraguay
009 800 441 0088
Billing Support: 
Spanish: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week
Peru
0800 77 464
Billing Support: 
Spanish: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week
Philippines
1800 1441 0625 (PLDT)
1800 8908 6422 (Globe)
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Poland
800 70 23 20
Billing Support: 
Polish: Mon-Fri 8-6
English: Mon-Fri 8-6
Technical Support: 
Polish: Mon-Fri 8-6
English: 24 hours a day, 7 days a week
Alternative Phone Number: 022 306 05 17
(Local call charges apply)
Portugal
800 208 745
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 21 366 5030 
(Local call charges apply)
Puerto Rico
1 800 865 9408
Billing Support: 
Spanish: Mon-Fri 9-5
English: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week
English: 24 hours a day, 7 days a week

Q

COUNTRY OR REGION
PHONE NUMBER
HOURS
Qatar
44 119418
Select option 2
Select option 9
Enter code 7700
Billing Support: 
Arabic: Sun-Thu 10-6
English: Mon-Fri 10-6
Technical Support: 
Arabic: Sun-Thu 10-6
English: 24 hours a day, 7 days a week
Local call charges apply

R

COUNTRY OR REGION
PHONE NUMBER
HOURS
Romania
0800 896 956
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 372 741 961 
(Local call charges apply)
Russia
8 10 800 2548 1044
Billing Support: 
Russian: Mon-Fri 10-7 Moscow 
English: Mon-Fri 9-5 London
Technical Support: 
Russian: Mon-Fri 10-6 Moscow 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 499 922 86 23 
(Local call charges apply)
Rwanda
+225 20 24 24 90
Select option 9
Enter code 7703
Billing Support: 
French: Mon-Fri 10-6
English: Mon-Fri 10-6
Technical Support: 
French: Mon-Fri 10-6
English: 24 hours a day, 7 days a week
International call charges apply

S

COUNTRY OR REGION
PHONE NUMBER
HOURS
Saudi Arabia
800 844 4558
Billing Support: 
Arabic: Sun-Thu 10-6
English: Mon-Fri 10-6
Technical Support: 
Arabic: Sun-Thu 10-6 
English: 24 hours a day, 7 days a week
Senegal
800 103 072
After dialing, enter 877 867 2337
Billing Support: 
French: Mon-Fri 8-4
English: Mon-Fri 8-4
Technical Support: 
French: Mon-Fri 8-4 
English: 24 hours a day, 7 days a week
Serbia
0800 190 095
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Singapore
1 800 622 1856
Billing Support:
English: Mon-Fri 9-6
Technical Support: 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 6622 1855 
(Local call charges apply)
Slovakia
0800 102 365
Billing Support: 
English: Mon-Fri 9-5
Technical Support:
English: 24 hours a day, 7 days a week
Alternative Phone Number: 026 862 2111
(Local call charges apply)
Slovenia
080 080 922
Billing Support: 
English: Mon-Fri 9-5
Technical Support:
English: 24 hours a day, 7 days a week
South Africa
080 020 2883
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 021 427 3315 
(Local call charges apply)
Spain
900 814 197
Billing Support: 
Spanish: Mon-Fri 9-5
English: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week
English: 24 hours a day, 7 days a week
Alternative Phone Number: 912 718 160
(Local call charges apply)
Sri Lanka
2423 254
Billing Support: 
English: Mon-Fri 9-6
Technical Support: 
English: 24 hours a day, 7 days a week
Local call charges apply
St Kitts & Nevis
1 877 302 1308
Billing Support:
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Sweden
020 160 5899
Billing Support:
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 08 5176 1966
(Local call charges apply)
Switzerland
0800 000 300
Billing Support: 
French: Mon-Fri 9-5
German: Mon-Fri 9-5
Italian: Mon-Fri 9-5
English: Mon-Fri 9-5
Technical Support: 
French: Mon-Fri 8-6
German: Mon-Fri 8-6
Italian: Mon-Fri 8-6
English: 24 hours a day, 7 days a week
Alternative Phone Number: 022 76 141 14 
(Local call charges apply)

T

COUNTRY OR REGION
PHONE NUMBER
HOURS
Taiwan
0800 666 802
Billing Support: 
Chinese (Mandarin): Mon-Fri 9-6
English: Mon-Fri 9-6 Local
Technical Support: 
Chinese (Mandarin): Mon-Fri 9-6
English: 24 hours a day, 7 days a week
Alternative Phone Number: 02 2656 7301 
(Local call charges apply)
Tajikistan
+7 499 922 86 23
Billing Support: 
Russian: Mon-Fri 10-7 Moscow 
English: Mon-Fri 9-5 London
Technical Support: 
Russian: Mon-Fri 10-6 Moscow 
English: 24 hours a day, 7 days a week
International call charges apply
Tanzania
+254 20 286 8800
Select option 9
Enter code 7704
Billing Support:
English: Mon-Fri 10-6
Technical Support: 
English: 24 hours a day, 7 days a week
International call charges apply
Thailand
001 800 441 2619
Billing Support:
Thai: Mon-Fri 9-5
English: Mon-Fri 9-6
Technical Support: 
Thai: Mon-Fri 9-5
English: 24 hours a day, 7 days a week
Trinidad & Tobago
1 855 214 7711
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Tunisia
71 168 700
Select option 1
Select option 9
Enter code 7703
Billing Support:
Arabic: Sun-Thu 9-5
French: Mon-Fri 9-5
English: Mon-Fri 9-5
Technical Support: 
Arabic: Sun-Thu 9-5
French: Mon-Fri 8-6
English: 24 hours a day, 7 days a week
Local call charges apply
Turkey
00800 448 824 556
Billing Support: 
Turkish: Mon-Fri 9-6
English: Mon-Fri 9-6
Technical Support: 
Turkish: Mon-Fri 9-6
English: 24 hours a day, 7 days a week
Turkmenistan
+7 499 922 86 23
Billing Support:
Russian: Mon-Fri 10-7 Moscow
English: Mon-Fri 9-5 London
Technical Support: 
Russian: Mon-Fri 10-6 Moscow
English: 24 hours a day, 7 days a week
International call charges apply

U

COUNTRY OR REGION
PHONE NUMBER
HOURS
UAE (United Arab Emirates)
8000 444 1578
Billing Support: 
Arabic: Sun-Thu 10-6
English: Mon-Fri 10-6
Technical Support: 
Arabic: Sun-Thu 11-8 
English: 24 hours a day, 7 days a week
Uganda
+27 21 427 3315
Billing Support: 
English: Mon-Fri 10-6
Technical Support: 
English: 24 hours a day, 7 days a week
International call charges apply
Ukraine
0800 502 285
Billing Support: 
Russian: Mon-Fri 10-7 Moscow 
English: Mon-Fri 9-5 London
Technical Support: 
Russian: Mon-Fri 10-6 Moscow 
English: 24 hours a day, 7 days a week
United Kingdom
0800 032 6417
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Alternative Phone Number: 0203 450 6455 
(Local call charges apply)
United States
1 800 865 9408
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Uruguay
000 411 002 7131
Billing Support: 
Spanish: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week
Uzbekistan
8 641 744 0010
After dialing, enter 877 867 5369
Billing Support 
Russian: Mon-Fri 10-7 Moscow 
English: Mon-Fri 9-5 London
Technical Support: 
Russian: Mon-Fri 10-6 Moscow 
English: 24 hours a day, 7 days a week
International call charges apply

V

COUNTRY OR REGION
PHONE NUMBER
HOURS
Venezuela
0800 100 8763
Billing Support: 
Spanish: Mon-Fri 9-5
Technical Support: 
Spanish: 24 hours a day, 7 days a week
Vietnam
120 852 137
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
Virgin Islands, US
800 865 9408
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week

Y

COUNTRY OR REGION
PHONE NUMBER
HOURS
Yemen
+974 44 119418
Select option 2
Select option 9
Enter code 7700
Billing Support:
Arabic: Sun-Thu 12-9
English: Mon-Fri 12-9
Technical Support: 
Arabic: Sun-Thu 12-9
English: 24 hours a day, 7 days a week
International call charges apply

Z

COUNTRY OR REGION
PHONE NUMBER
HOURS
Zambia
+27 21 427 3315
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
International call charges apply
Zimbabwe
+27 21 427 3315
Billing Support: 
English: Mon-Fri 9-5
Technical Support: 
English: 24 hours a day, 7 days a week
International call charges apply