01 September, 2013

Open with Explorer is disabled - SharePoint 2010 and SharePoint 2013

Problem description:
-SharePoint 2010: Open with Explorer disabled on specific library.
-Open with Explorer greyed out.
-SharePoint Won't Allow Opening with Windows Explorer.
-SharePoint "Explorer View" doesn't work.

Error Message: Most probably you will get:
Your client does not support opening this list with Windows Explorer

Let me tell you guys that this section is very widespread and can be happen because of so many reasons. I don’t want to restrict this thread with only one solution as while debugging on this issue, I have explored so many options and would like to share all the options with you so that you can take a benefit of this and issue can be resolved in easy as well as proficient manner.

I am going to elaborate this information in step by step manner so in case of any queries/questions regarding any step then please let me know. I would be more than happy to help you as well as resolves your issues, Thank you.

Multiple Resolutions:
1)   Make sure the Office client should be installed on the machine.

2)   Make sure the web client service in started mode, How to check this: On your machine- Start-Run-services.msc-start the webclient service.

3)   Make sure the IE (Internet Explorer) Version should be 32-bit and not a 64-bit. How to check this: http://www.tracker-software.com/knowledgebase/280-How-do-I-tell-if-I-am-using-a-32-bit-or-64-bit-version-of-IE    

4)   Make sure the client integration is Enabled in Central Administration
How to check this: Central Administration-Manage web applications-Ribbon-Authentication Providers-Client Integration check box.

5)   Make sure the STSSYNC add-on should be enabled in IE. How to check this: Open IE-Tools-Manage Add-Ons-Look for the STSSYNC add-on and enable it.

6)   Make sure this option “Enable additional actions and Online Status for members” in Central Administration is set to Yes. How to check this: Open the Central Administration page-Click on Manage web applications-Select the web application you would like to configure-From the ribbon select General Settings-In the section titled Person Name Actions and Presence Settings change the setting Enable additional actions and Online Status for members to Yes-Click OK to apply changes.

7)   Make sure the ActiveX Control is enabled in Internet Explorer. How to check this- Open IE-Tools-Manage Add-Ons-Look for the STSUpld UploadCtl Class add-on and enable it.

8)   Make sure the Internet Explorer settings should not be too high. How to check this: http://windows.microsoft.com/en-in/windows-vista/change-internet-explorer-security-settings

9)   Make sure the protected mode should not be enabled in Internet Explorer. How to check this: Open internet explorer- Click on Tools menu and select Internet Options- Select Security Tab in the Internet options windows- Select Internet from the zone settings- Uncheck Enable Protected Mode option to disable the protection from Security for this zone- Hit Apply and Ok.

10)               Make sure the SharePoint site should be added inside trusted sites zone. How to do this: http://sharepointknowledgebase.blogspot.in/2010/07/site-prompts-for-credentials.html

Valuable suggestion from George Melnic:-

For Datasheet view, installing the AccessDatabaseEngine from Microsoft can actually solve the issue for both 32 and 64 bits IE versions (I am on IE 8 64 bits), this can be downloaded from here: http://www.microsoft.com/en-us/download/details.aspx?id=13255
 
Thank you once again!

I would like to request you if you have any different resolution apart from the above mentioned then please share here so that it would be beneficial for others as well.

Happy SharePoint to all of U...

If you have any queries/questions regarding the above mentioned information then please let me know. I would be more than happy to help you as well as resolves your issues, Thank you.

12 comments:

  1. Adding on the SharePoint server, the feature "Desktop Experience" For SharePoint 2010 I have found helps also.

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  2. The problem is you are using a 64-bit Internet Explorer and it is only compatible with 32-bit. Use the different IE browser installed.

    -Barry Centers

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  3. If you are using 64-bit IE, then Barry is likely right. I would add that for some people there is another explanation. The WebClient service needs to start in order to make Explorer View work. If it doesn't start (at all/fast enough) then you'll get an error. To confirm that this is the cause you can:

    1) Try to open in Explorer View a second time. If it was just slow to start up on the first try, the second try will often succeed.
    2) Open services.msc and manually start WebClient then try again. Then try Explorer view again.

    Not sure what causes it to start up slowly - perhaps system resources. On the 2 machines where I ran into this an OS reinstall cleared the issue.

    Hope that helps someone out there.

    Sam

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  4. we see this often as well - agree with the others who are blaming 64-bit IE - it sometimes gets selected by users and ends up on the quick start

    -Ellis Luboff

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  5. I found with 2010 I had to install the feature (Desktop Experience) on the sharepoint server.

    -Danielle Anderson

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  6. For Datasheet view, installing the AccessDatabaseEngine from Microsoft can actually solve the issue for both 32 and 64 bits IE versions (I am on IE 8 64 bits), this can be downloaded from here: http://www.microsoft.com/en-us/download/details.aspx?id=13255

    -George

    ReplyDelete
  7. An additional option may simply be that the site being browsed is not in the client's IE "trusted sites", and would be worth checking if the IE 32-bit version is used and the web client service is confirmed running but option is still disabled.

    Good luck and let us know how you make out, Amol.

    Mike Zappacosta
    SharePoint Administrator at PHI

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  8. Resolution#3 works for me, thanks Amol.

    Mike

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  9. I am agree with Mike, #3 works for me also! cheers!!!

    ReplyDelete
  10. yes, yes, yes - point no 3 works for me even! :)

    ReplyDelete
  11. none of the above work for me, however, I can 'Open with Windows Explorer' with other document libraries, but not one specific document library.

    SP 2013 Foundation

    ReplyDelete
  12. This blog is having the general information. Got a creative work and this is very different one.We have to develop our creativity mind.This blog helps for this. Thank you for this blog. This is very interesting and useful.
    Sharepoint Training in Chennai

    ReplyDelete

Your feedback is always appreciated. I will try to reply to your queries as soon as possible- Amol Ghuge