23 March, 2011

IE crashes when opening Office documents on SharePoint?

One of the most common problems around the office seems to be the browser crashes when attempting to open files in a SharePoint document library. 

Yesterday, one of my user had raised a ticket that he is facing a problem with Internet Explorer 6 crashing whenever he try to open an office document in a SharePoint.

Exact issue details: You connect to a document library in a Microsoft Office SharePoint Server 2007 site or in a Microsoft Windows SharePoint Services 3.0 site by using Windows Internet Explorer 7 or Microsoft Internet Explorer 6. However, when you try to open a Microsoft Office document, Internet Explorer crashes (stops responding). 

This problem occurs if the following conditions are true:

    - You install a Microsoft Office 2003 product on the computer.
    - You install one or more 2007 Office system programs on the computer.
    - You repair or update the installation of an Office 2003 product.

In this scenario, the older version of the Name.dll file becomes the registered version. When the Owssupp.dll file is used, it tries to use functionality that is not available. This condition causes Internet Explorer to crash (stop responding). 

Download and install Microsoft Hotfix Patch

Another issue which is based on the same story but configuration is different:

if you face below mentioned error message and your machine configuration is windows vista, office 2007 and internet explorer 7 then please follow the below mentioned steps to resolve the issue:

-Click Start Button

-Type Office Diagnostics into Search box

-Click Microsoft Office Diagnostics

-Click Continue to begin the scan.

-It will take some time to run and as it scans your system, you should see results appear online

-Done!!!- click on continue (If you click on the Continue button above, you will be taken to a 

Microsoft Office site which will give you detailed information regarding what was found)

If you have any queries/questions regarding the above mentioned info then please let me know, Thanks...