save site as template is missing

Resolving sharepoint issues is always a challenge but when we will resolve any issue then we realised that how simple it was !!

As i mentioned in my last post, i am working in SharePoint support right from the beginning and still accept the new challenges as soon as new issues comes to my end.so here we go:

One of my user raised a ticket with us that "he is not getting some option under look and feel"<--title of the ticket.

Contacted user and discussed the issue:He was working on subsite and went to save a subsite as a site template which is present under "Look and Feel"

Infrastructure configuration:

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SharePoint Version: MOSS2007

Client Machine: Windows XP with SP2

Browser: Internet Explorer: 7.0 (IE 7.0)

Troubleshooting did on this issue:

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1. Checked my personal site and user production site in terms of master pages used/any customizations inside the master pages/customizations on Default.aspx

2. compared the number of features (site collection features as well as site features) for user's production site and my personal site

•  Got the clue that the only the difference between my personal site and his site is "Publishing Infrastructre" site collection feature is activated. hmm..intresting !!

Used some sharepoint basics and provided a WORKAROUND:

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Just append _layouts/savetmpl.aspx to your site link and you will get that normal window of "Save the site template"

Now the issue has been resolved as the user confirmed that it is the same thing that he is looking for and told me to close the ticket.

Its always good when the user confirmed to close the ticket and we are satisfied to provide the exact resolution that he was looking for...thats a magic of Support :-) as how we handles a ticket and set user expectations-too GREAT:Right ?

OK-Now the time comes to dig into the issue and find out what exactely the reason behind this.

Analysis Done:

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If you check the “include content” when you save site as template, the site template will Includes all of the design information about the site, such as

• Lists within a site.
• Web Part Pages within a site.
• custom pages within a site.
• Theme or borders applied to a site.
• customizations to the Quick Launch bar.
• Site content (list and document library contents — optional).

Site templates do not include the following items:

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• Security settings, such as a list of users or groups with permissions to the site from which the template was created.
• Web Part customizations made through Modify My Web Part instead of Modify Shared Web Part.
• Web discussions from the original site.
• Alerts from the original site.
• Web Part assemblies that were added to the original site.

 and most important-I found this:http://support.microsoft.com/kb/2492356

I hope that everything has been answered in the above mentioned information but no restrictions--If you have any queries/questions regarding the mentioned information then please let me know...

I would be more than HAPPY to HELP U as well as RESOLVES UR ISSUES :-) Cheers

  

edit in datasheet is missing in sharepoint

I have a simple list which allows users to enter their timesheet for work they've done. The site administrator has reported to me that he is unable to see the "edit in datasheet view" menu option. I'm also no longer able to see the menu option either.

Troubleshooting Done:

1. Office Repair: If are any office issues then we can run the office diagnostics and check any corruptions are there or not.
2. manually unregister and register the owssupp.dll with regsvr32 (FYI:Path:-Office 12 folder)
3. we need to track that this issue is machine specific/user specific.
4. which kind of browser is used by that machine where the problem resides. troubleshooting purpose:we can check the behaviour in chrome/Firefox.
5. If its a problem with all the users then Central Administration is the only option by which we can fixed this issue.

Resolution:If the property is missing for everyone then the most likly problem is that ‘client integration’ is turned off.

Exact steps:
1. Go to Central Administration
2. Application Management
3. Authentication Providers
4. Select the secpific zone
5. Client Integration
6. Select Yes
7. Save

Once the Enable Client Integration option is enabled you will see those options for integrating with client application options on Sharepoint lists.

Note: If you are using Internet Explorer 8.0 (IE 8.0) then its altogther an different issue becuase of following reason:
Missing menu items in SharePoint can be caused by IE8 working in Standards Mode, instead of Quirks Mode, depending on whether or not there is a DocType available to make a mode available. But several hotfixes are available for different types of missing menu items.

If you have any queries/questions regarding the above mentioned information then please let me know..
I would be more than HAPPY to HELP U as well as RESOLVES UR ISSUES

connect to outlook is missing on sharepoint

I am using MOSS 2007 with sp2 and outlook 2007. I want to connect outlook express through Lists>option>connect to outlook but I am missing link connect to outlook option. The lists are tasks, survey, calendar. I can see the link connect to outlook on other option like documents. As far as I can see this is not an issue with the MOSS server but a client problem.

Must require:
1) Microsoft Office 2003/2007 should be installed on the machine
2) SharePoint Services Support feature should be installed in the clients Office
3) Web application should be windows based and not a form based authentication because Client integration is disabled by default when you use FBA

Additional Data/Reference:
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The survey list doesn’t have “Connect to Outlook” option by design. The option is present only in the following:

 1. Calendar: Schedule projects, appointments, and milestones. View the SharePoint Server 2007 calendar next to your Outlook 2007 calendar, or overlay both calendars to see all items at once.

2. Task List Assign: project duties and track them to conclusion. Team members can see all tasks in the Outlook 2007 Tasks window, or can view tasks assigned only to them in the To-Do Bar. 

3. Document Library: Use document libraries to preview, search, and open team documents. Team members can edit documents online or offline.

4. Discussion Board: Discuss topics with team members. E-mail discussions require participants to find and sort messages, but Discussion Boards isolate messages for easy tracking.
 5. Contact List: Stay in touch with team members and important people outside the team. As one member adds contacts or edits them, the entire team gets the new information.

Troubleshooting Done:
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1. Office Repair: If are any office issues then we can run the office diagnostics and check any corruptions are there or not.

2. Manually unregister and register the owssupp.dll with regsvr32 (FYI: Path:-Office 12 folder)

3. We need to track that this issue is machine specific/user specific.

4. Which kind of browser is used by that machine where the problem resides? Troubleshooting purpose: we can check the behavior in chrome/Firefox.

5. If its a problem with all the users then Central Administration is the only option by which we can fixed this issue.

6. SharePoint STSSYNCHANDLER:Connect to Outlook to synchronize lists

Reff: http://msdn2.microsoft.com/en-us/library/ms456225.aspx / http://blogs.technet.com/b/josebda/archive/2007/03/26/searching-the-visible-moss-2007-code-for-activex-references.aspx

Multiple Resolutions:
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1. Try to enable the add-on called “SharePoint Stssync Handler” in Internet Explorer go to Tools, Manage Add-Ons and look for add-ons called “SharePoint Stssync Handler” if disabled,Enable it. If enabled, disable it restart IE and re-enable it.

2. If you are using multiple office versions on the same machine then as per Microsoft recommendations-Please keep the core version only.

what is mean by core version? If you are using Office 2003 and some components of Office 2007 then office 2003 is the core version.

Remove the additional components and reair the office installation completely and restart the computer.

3. SharePoint Services Support feature should be installed on the machine. Control Panel-->Microsoft Office-->Change-->add the components

4. Enable Client Integration Option: Central Administration -> Application Management -> Authentication Providers (Under Application and Security)

In the Authentication Provider’s section, go to the particular web application and select the Membership Provider's Zone, and check that you have enabled the Enable Client Integration Option. Once this option is enabled, you will see those options for integrating with client application options on SharePoint lists.

My Resolution:
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-My customer was using a custom list and he has converted a custom list into calendar view. "connect to Outlook" will never be present in the custom list.

-Created a out-of-box calendar view and transferred the items by using content & structure to the newely created calendar list.

If you have any queries/questions regarding the above mentioned information then please let me know..

I would be more than HAPPY to HELP U as well as RESOLVES UR ISSUES...