Click for help about adding HTML formatting.

Few days before I worked on one issue in which Basic HTML formatting option is not available in SharePoint i.e. we were not getting full fledge rich text editor options. Here are the details:

Machine configuration:

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OS: Windows Server 2003 x64 Bit

IE: Internet Explorer 7.0 x64 Bit

Office installed: 2007

Without Rich text editor:

Clicking on the

                                Click for help about adding HTML formatting.

Just take you to the normal help, nothing useful there.

Normal IE rendering for Rich Text Editor

Troubleshooting Done:

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1) Checked by creating number of custom list as well as discussion boards but we were missing the rich text editor functionality and getting the message towards the bottom of the window as mentioned above.

2) checked on different operation systems with the same configuration and we are able to get the rich text editor options
3) checked on our machines and we are getting the complete options of rich text editor.
4)  After extensive troubleshooting and testing on different platforms, we found the exact root cause as why it’s not reflecting the complete rich text editor options.

Problem scope:

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Machine specific

Resolution:

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This issue occurs if we use 64 bit configuration of IE (version 7) and works perfectly on normal IE version i.e. cipher strength 128 bit

Root cause:

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64 bit IE configuration

If you have any queries/questions regarding the above mentioned information then please let me know. I would be more than happy 2 help you as well as resolves your issues, thank you

References:
1) http://social.technet.microsoft.com/Forums/en/sharepointadmin/thread/4ccd696f-59a8-48d7-9e76-7645553cd33a
2)    Removing "Click for help about adding basic HTML formatting"
3)     http://www.w3schools.com/html/html_tables.asp