Guys,
Today I am going to share the issue that we had resolved yesterday and I hope the following troubleshooting steps will help you to resolve the same problem J
Issue:
While trying to open the document library in explorer view or using “Open with Windows Explorer” option and was getting following error
Documents in this folder are not available. This folder may have been moved or deleted, or network problems may be preventing a connection to the server.
Troubleshooting:
· Confirmed that it’s a machine specific issue by login user to other workstation.
· On user workstation, checked and found that the web Client service was not running.
· From services.msc, changed service startup type to Automatic and started the service.
· Performed IE Reset.
· Run Office diagnostics.
· Rebooted the workstation after every step to verify.
Resolution:
· Backed up the registry folder "Software".
· Deleted a folder “Software” under “HKEY_CLASSES_ROOT -> Software -> Microsoft -> MasterAggregatorForIPP -> OleDbHandlers”
· Run Office Repair
· Restarted workstation.
If you have any queries/questions regarding the above mentioned information then please let me know. I would be more than happy to help you as well as resolves your issues J J
