Installation of WSS/SP2 package was failing

Problem Description:

To install the SP2 & April Update for MOSS

ERROR MESSAGE:

"Installation of this package failed." Error while installing the WSS package”

What is happening?

When we tried to install the WSS/Sp2 and WSS Hot fix package we get "Installation of this package failed" error

ULG logs digging:

“MSI (s) (60:44) [17:51:28:748]: Product: Microsoft Windows SharePoint Services 3.0

Error 1921.Service 'Windows SharePoint Services Search' (SPSearch) could not be stopped. Verify that you have sufficient privileges to stop system services.”

Cause determined:

This package was trying to stop the "Windows SharePoint Service Search" and was failing.

Resolution provided:

1. Stopped manually SPSEARCH service from the services.msc console and found we were able to install the WSS package without any issue.

2. On Another server we were unable to stop this service and were showing some errors.

3. We manually set the status to "DISABLED" and rebooted the server

4. Found we were able to install the package successfully.

If you have any queries/questions regarding the above mentioned information then please let me know. I would be more than happy to help you as well as resolves your issues, Thank you :-)

This installation is forbidden by system policy. Contact your system administrator

Problem Description:

When installing Excel Viewer 2007, about half through he gets the error "your system administrator has set policies to prevent this installation" - The verbose log shows: This installation is forbidden by system policy. Contact your system administrator.

When we were running Excel Viewer 2007, about half through he gets the error
"Your system administrator has set policies to prevent this installation".

The verbose log shows:

This installation is forbidden by system policy. Contact your system
administrator.
C:\Program Files\MSECache\xlview_en-us\xlview.msi
MSI (c) (10:E0) [17:37:07:981]: Product: Microsoft Office Excel Viewer - Update
'Microsoft Office Excel Viewer 2007 Service Pack 1 (SP1)' could not be installed.
Error code 1625. Additional information is available in the log file
C:\DOCUME~1\p112279p\Local Settings\Temp\MSId301e.LOG.

Steps taken to resolve this issue-

There may be an invalid past reference in the registry to Excel viewer here:

[HKEY_CLASSES_ROOT\Installer\Products\00002159F30090400000000000F01FEC]

"ProductName"="Microsoft Office Excel Viewer 2007"

Points of interest -

1. The product name for the current version of the Excel viewer should be:

"Microsoft Office Excel Viewer"

2. There are no other values under

"HKEY_CLASSES_ROOT\Installer\Products\00002159F30090400000000000F01FEC". Only the

ProductName.

If we delete the key

HKEY_CLASSES_ROOT\Installer\Products\00002159F30090400000000000F01FEC, and reattempt the Excel Viewer 2007 install, it succeeds without the bogus Policy error.

If you have any queries/questions regarding the above mentioned information then please let me know. I would be more than happy to help you as well as resolves your issues, Thank you

Office Security Updates failing with error 0x80070663

Problem:

System Center Configuration Manager 2007 Service Pack 1 (SP1) will not restart the client computer automatically. It prevents pending important updates from being installed successfully on these computers.

What I did to resolve this issue:

HKEY_LOCAL_MACHINE\Software\Microsoft\Sms\Mobile Client\Reboot
Management\JobCounter
- set JobCounter to 0 (zero)

under very specific conditions; the persistent job counter is not decremented when a job is finished. The coordinating system prevents these client computers from being restarted because it believes that a job is still running based on the JobCounter value.

Root Cause:
- client incorrectly concludes that a job is running because JobCounter <> 0
- hotfix prevents problem from happening again
- hotfix does not correct the JobCounter value.

If you have any queries/questions regarding the above mentioned information then please let me know. I would be more than happy to help you as well as resolves your issues J Thank you

Office 2010 installation fails with Error 2203

Problem:

User is trying to upgrade from Office 2007 to Office 2010 Pro Plus

What happens exactly?

The upgrade process fails about halfway through and rolls back Office 2007 is removed, but Office 2010 apps are not installed, the Error 2203 comes up in the error message.

How to analyze and what to analyze:

The setupexe log should have lines like the following

MSI(ACTIONSTART): 'Action 9:21:41: SetODBCFolders. Initialisation des répertoires
ODBC'
MSI(INFO): 'Action start 9:21:41: SetODBCFolders.'
MSI(INFO): 'Action ended 9:21:41: SetODBCFolders. Return value 0.'
MSI(ACTIONSTART): 'Action 9:21:41: InstallValidate. Validation de l’installation'
MSI(INFO): 'Action start 9:21:41: InstallValidate.'
MSI(INFO): 'Action ended 9:21:41: InstallValidate. Return value 1.'
MSI(ACTIONSTART): 'Action 9:21:41: InstallInitialize. '
MSI(INFO): 'Action start 9:21:41: InstallInitialize.'
MSI(ERROR): 'Error 2203. An internal error has occurred.
(C:\Windows\Installer\1e8942e.ipi -2147287035 ) Contact Microsoft
Product Support Services (PSS) for assistance. For information about how to
contact PSS, see C:\Users\jludwick\AppData\Local\Temp\Setup00000824\PSS10R.CHM.'
Log level changed from: Standard to: Verbose
MSI(INFO): 'Action ended 9:21:41: InstallInitialize. Return value 3.'
MSI(INFO): 'Action ended 9:21:41: INSTALL. Return value 3.'

It appears that an Office 2007 add in could have caused the issue

If Office Live Addin 1.3 is installed then please remove that

If Office 2007 Programmable Interop Assemblies are installed then remove that. Office 2010 should install fine now.

If you have any queries/questions regarding the above mentioned information then please let me know. I would be more than happy to help you as well as resolves your issues J Thank you

Uninstall Internet Explorer 8 from Windows 7

Problem:

How to uninstall Internet Explorer 8 in windows 7

Here is the resolution in details:

1.   Go to Control Panel

2.   Programs and Features

3.   Turn Windows features on or off

4.   Uncheck the box next to Internet explorer to uninstall IE

5.   When IE is removed, some shared components are still left over for other applications that depend on IE components.

If you have any queries/questions regarding the above mentioned information then please let me know. I would be more than happy to help you as well as resolves your issues J Thank you