Problem:
User
is trying to upgrade from Office 2007 to Office 2010 Pro
Plus
What happens exactly?
The
upgrade process fails about halfway through and rolls back Office 2007
is removed, but Office 2010 apps are not installed, the Error
2203 comes up in the error message.
How to analyze and
what to analyze:
The
setupexe log should have lines like the following
MSI(ACTIONSTART): 'Action 9:21:41: SetODBCFolders. Initialisation des répertoires
ODBC'
MSI(INFO): 'Action start 9:21:41: SetODBCFolders.'
MSI(INFO): 'Action ended 9:21:41: SetODBCFolders. Return value 0.'
MSI(ACTIONSTART): 'Action 9:21:41: InstallValidate. Validation de l’installation'
MSI(INFO): 'Action start 9:21:41: InstallValidate.'
MSI(INFO): 'Action ended 9:21:41: InstallValidate. Return value 1.'
MSI(ACTIONSTART): 'Action 9:21:41: InstallInitialize. '
MSI(INFO): 'Action start 9:21:41: InstallInitialize.'
MSI(ERROR): 'Error 2203. An internal error has occurred.
(C:\Windows\Installer\1e8942e.ipi -2147287035 ) Contact Microsoft
Product Support Services (PSS) for assistance. For information about how to
contact PSS, see C:\Users\jludwick\AppData\Local\Temp\Setup00000824\PSS10R.CHM.'
Log level changed from: Standard to: Verbose
MSI(INFO): 'Action ended 9:21:41: InstallInitialize. Return value 3.'
MSI(INFO): 'Action ended 9:21:41: INSTALL. Return value 3.'
It appears that an Office 2007 add in could have caused the issue
If Office Live Addin 1.3 is installed then please remove that
MSI(ACTIONSTART): 'Action 9:21:41: SetODBCFolders. Initialisation des répertoires
ODBC'
MSI(INFO): 'Action start 9:21:41: SetODBCFolders.'
MSI(INFO): 'Action ended 9:21:41: SetODBCFolders. Return value 0.'
MSI(ACTIONSTART): 'Action 9:21:41: InstallValidate. Validation de l’installation'
MSI(INFO): 'Action start 9:21:41: InstallValidate.'
MSI(INFO): 'Action ended 9:21:41: InstallValidate. Return value 1.'
MSI(ACTIONSTART): 'Action 9:21:41: InstallInitialize. '
MSI(INFO): 'Action start 9:21:41: InstallInitialize.'
MSI(ERROR): 'Error 2203. An internal error has occurred.
(C:\Windows\Installer\1e8942e.ipi -2147287035 ) Contact Microsoft
Product Support Services (PSS) for assistance. For information about how to
contact PSS, see C:\Users\jludwick\AppData\Local\Temp\Setup00000824\PSS10R.CHM.'
Log level changed from: Standard to: Verbose
MSI(INFO): 'Action ended 9:21:41: InstallInitialize. Return value 3.'
MSI(INFO): 'Action ended 9:21:41: INSTALL. Return value 3.'
It appears that an Office 2007 add in could have caused the issue
If Office Live Addin 1.3 is installed then please remove that
If Office 2007
Programmable Interop Assemblies are installed then remove that. Office 2010 should install fine now.
If
you have any queries/questions regarding the above mentioned information then
please let me know. I would be more than happy to help you as well as resolves
your issues J
Thank you