15 January, 2012

Office Security Updates failing with error 0x80070663


Problem:
System Center Configuration Manager 2007 Service Pack 1 (SP1) will not restart the client computer automatically. It prevents pending important updates from being installed successfully on these computers.

What I did to resolve this issue:

HKEY_LOCAL_MACHINE\Software\Microsoft\Sms\Mobile Client\Reboot
Management\JobCounter

- set JobCounter to 0 (zero)

under very specific conditions; the persistent job counter is not decremented when a job is finished. The coordinating system prevents these client computers from being restarted because it believes that a job is still running based on the JobCounter value.

Root Cause:
- client incorrectly concludes that a job is running because JobCounter <> 0
- hotfix prevents problem from happening again
- hotfix does not correct the JobCounter value.

If you have any queries/questions regarding the above mentioned information then please let me know. I would be more than happy to help you as well as resolves your issues J Thank you

1 comment:

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    ReplyDelete

Your feedback is always appreciated. I will try to reply to your queries as soon as possible- Amol Ghuge

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