RCC Call automatically put on hold.

RCC (Click to call) Call automatically put on hold.

Problem Description:-

While using MOC client 2007 R2 and users often complain that when they answer a call on the phone it automatically gets put on hold and it doesn't matter they to answer using speakerphone, headset or headset. If they kill MOC client on their computer and restart it the problem goes away.

Resolution:-
I have reproduced problem on few computers for testing and researched on issue.

-> Only one call is active the other calls are put on hold automatically by communicator, because by design OCS 2007 can only have one active call at a time, it puts other calls on hold.

The call was established on MOC 2007 R2.

When there was a new call coming, MOC found there was two call active so it sent HoldCall event and call put on hold.

Resolution at this point found -

1. Only solutions to quit MOC 2007 R2 or remove RCC from users account.

2. Upgrade the Avaya or Cisco software (soft phone).

How Communicator Client Communicate with Address Book Server?

While working as OCS administrator, we must know the communicator client and Address server communication.

Here are the useful information regarding Address Book Server.

The Address Book URLs (that is, one internal and one external) are the paths that clients use to access the data files in the Address Book Server file store. These URLs are configured under the Address Book tab in the Web Components Properties for the given Standard Edition server or Enterprise pool, and are retrieved through in-band provisioning (absInternalServerUrl and absExternalServerUrl) by the client when it logs on to its Standard Edition server or Enterprise pool. The clients can also have these URLs configured through Group Policy Objects.

Communicator client- > Address book Services

Active Directory -> User Replicator -> Database -> Address Book Services -> File Store (NTFS) – IIS 6.0 Server.

Script for Listing all Telephone Settings for Remote Click Call user account

Hello Friends,


Many times we need to list the telephone number of users who are enabled for Remote call Control user control.


Here are script which is useful for list the telephone settings.


'List All Telephone Settings for a User Account'


Set objUser = GetObject _
    ("LDAP://cn=Abc,ou=HR,dc=NA,dc=ocs,dc=com")


WScript.Echo "Home Phone: " & objUser.homePhone
WScript.Echo "Pager: " & objUser.pager
WScript.Echo "Mobile phone: " & objUser.mobile
WScript.Echo " IP Phone: " & objUser.ipPhone
WScript.Echo "Information: " & objUser.info
WScript.Echo " Fax Number: " & objUser.facsimileTelephoneNumber


WScript.Echo "Other Home Phone:"
For Each strValue in objUser.otherHomePhone
    WScript.Echo strValue
Next


WScript.Echo "Other Pager:"
For Each strValue in objUser.otherPager
    WScript.Echo strValue
Next


WScript.Echo "oOther Mobile Phone:"
For Each strValue in objUser.otherMobile
    WScript.Echo strValue
Next


WScript.Echo "Other IP Phone:"
For Each strValue in objUser.otherIpPhone
    WScript.Echo strValue
Next


WScript.Echo "Other Fax Number:"
For Each strValue in objUser.otherFacsimileTelephoneNumber
    WScript.Echo strValue
Next




Thank you!

You cannot copy or move a thicket file. To change the file name or create a copy of the file, open the file and save as to a new name.

We have a document library which consists of lots of documents. While attempting to rename one of the documents, we get the following error:

You cannot copy or move a thicket file. To change the file name or create a copy of the file, open the file and save as to a new name.

Cause:

This behavior occurs if both the following conditions exist:

•You modify the home page by using FrontPage 2003, and then save your changes.

•You try to rename the home page in FrontPage 2003.

When you save your changes to the Windows SharePoint Services home page after you modify it by using FrontPage 2003, FrontPage 2003 creates a down-level Vector Markup Language (VML) file for the quick launch toolbar. This down-level VML file creates thicket files that cause the home page and the thicket files to be dependent. Because FrontPage 2003 cannot perform a link fix up operation against thicket files, FrontPage 2003 prevents you from renaming the home page.

SharePoint doesn't support files that end with _file, and this "thicket" file is a matching ABC file and ABC_FILES folder set. Delete this misbehaving file and upload an .msg like a good SharePoint citizen - it'll open nicely in Outlook, and you'll actually be able to see / search / access any attachments within the email.

Workaround:

Use one of the following two methods to work around this problem:

•Rename the home page by using the Save As option on the File menu in FrontPage 2003.

Or

•In FrontPage 2003, enter the new name for the home page in the File name box, and then click Save.

If you have any queries/questions regarding the above mentioned information then please let me know. I would be more than happy to help you as well as resolves your issues.

Cannot see the Communicator Presence status of others.

 Cannot see the Communicator Presence status of others.

Hello,

While performing daily task, I have face many contact presence status issue.

In that user able to login to Communicator but can’t see presence of other colleagues. This issue is on their machine and not on anyone else's machine.  Even users seeing contact status properly via Communicator Web Access

After   checking user machine and application found that this issue occurs when the MIME parser is not registered on the computer or the DLL is delinked preventing publishing to Exchange Web Services

Resolution

User has to perform following steps in order to resolve the issue (user required command prompt as Administrator / Admin rights):

1.       Log off from communicator (Exit communicator.exe from Task manager)

2.       Click on START >   Run.

2.       Type regsvr32 %windir%\system32\inetcomm.dll  then  Click OK

3.       Restart Computer

4.       Log on to communicator and see the communicator contact status.

Thank you!

If you have any queries/questions regarding the above mentioned information then please let me know.