How to add IM contacts on Blackberry?

How to add IM contacts on Blackberry?

Hello Guys,

Issue: Instant Messenger on Blackberry. When adding new contacts on the Blackberry within Instant Messenger, Contacts always remain unknown status. Contacts show up in contact list within messenger but status is "Presence unknown".

Resolution:

The correct method for adding contacts is to highlight your name in BB Communicator (BB Enterprise IM), then choose “Add a contact”.  In the Sign-in Address field, you will type the user’s SIP address, which is not the same as their email address, although the two addresses may look the same. Using the person’s email address (ie. abc@ocsdomain.com) will not work, as Communicator uses the SIP address for identifying users (ie. sipaddress@ocsadomain.com).

However, there is a bug using that method because it will try to associate the BB Communicator contact with a pre-existing contact card on your BlackBerry. Therefore, you will need to go through and create the BB contact first before adding the BB Communicator contact.  There is also a problem where the “@” symbol may not resolve when performing a look-up function for the SIP address.

Recommend you add contacts through the desktop Communicator software, or the web Communicator client, instead of using the BB Communicator.

Note: Add contact on MOC and then use the same in IM on Blackberry.

  

Thank you.

Cannot see the Communicator Presence status of others.

 Cannot see the Communicator Presence status of others.

Hello,

While performing daily task, I have face many contact presence status issue.

In that user able to login to Communicator but can’t see presence of other colleagues. This issue is on their machine and not on anyone else's machine.  Even users seeing contact status properly via Communicator Web Access

After   checking user machine and application found that this issue occurs when the MIME parser is not registered on the computer or the DLL is delinked preventing publishing to Exchange Web Services

Resolution

User has to perform following steps in order to resolve the issue (user required command prompt as Administrator / Admin rights):

1.       Log off from communicator (Exit communicator.exe from Task manager)

2.       Click on START >   Run.

2.       Type regsvr32 %windir%\system32\inetcomm.dll  then  Click OK

3.       Restart Computer

4.       Log on to communicator and see the communicator contact status.

Thank you!

If you have any queries/questions regarding the above mentioned information then please let me know.