29 February, 2012

Cannot see the Communicator Presence status of others.

 Cannot see the Communicator Presence status of others.


While performing daily task, I have face many contact presence status issue.
In that user able to login to Communicator but can’t see presence of other colleagues. This issue is on their machine and not on anyone else's machine.  Even users seeing contact status properly via Communicator Web Access

After   checking user machine and application found that this issue occurs when the MIME parser is not registered on the computer or the DLL is delinked preventing publishing to Exchange Web Services


User has to perform following steps in order to resolve the issue (user required command prompt as Administrator / Admin rights):

1.       Log off from communicator (Exit communicator.exe from Task manager)
2.       Click on START >   Run.
2.       Type regsvr32 %windir%\system32\inetcomm.dll  then  Click OK
3.       Restart Computer
4.       Log on to communicator and see the communicator contact status.

Thank you!
If you have any queries/questions regarding the above mentioned information then please let me know.

1 comment:

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