Upload Multiple Documents is disabled - SharePoint 2013

We have been recently migrated from SharePoint 2010 to SharePoint 2013 environment so we are still in the phase to setup the complete settings in the environments. We have created some site collections and give to so many departments to do application testing so that we can analyse the errors and take appropriate action according to those exceptions.

So many users have reported that they are not able to upload multiple documents as “multiple documents” option is disabled/greyed out.

Also, some have reported that they are getting the following error message:

This control is currently disabled. You might not have the right permission level to use this, you might need to select an object or item, or the control might not work in this context.

Let me tell you guys that this section is very widespread and can be happen because of so many reasons. I don’t want to restrict this thread with only one solution as while debugging on this issue, I have explored so many options and would like to share all the options with you so that you can take a benefit of this and issue can be resolved in easy as well as proficient manner.

I am going to elaborate this information in step by step manner so in case of any queries/questions regarding any step then please let me know. I would be more than happy to help you as well as resolves your issues, Thank you.

Multiple Resolutions:

1.   Make sure the Office 2013 should be installed on the machine.

2.   Make sure the IE (Internet Explorer) Version should be 32-bit and not a 64-bit. How to check this: http://www.tracker-software.com/knowledgebase/280-How-do-I-tell-if-I-am-using-a-32-bit-or-64-bit-version-of-IE   

3.   Make sure the client integration is Enabled in Central Administration

How to check this: Central Administration-Manage web applications-Ribbon-Authentication Providers-Client Integration check box.

4.   Make sure the STSSYNC add-on should be enabled in IE. How to check this: Open IE-Tools-Manage Add-Ons-Look for the STSSYNC add-on and enable it.

5.   Make sure this option “Enable additional actions and Online Status for members” in Central Administration is set to Yes. How to check this: Open the Central Administration page-Click on Manage web applications-Select the web application you would like to configure-From the ribbon select General Settings-In the section titled Person Name Actions and Presence Settings change the setting Enable additional actions and Online Status for members to Yes-Click OK to apply changes.

6.   Make sure the ActiveX Control is enabled in Internet Explorer. How to check this- Open IE-Tools-Manage Add-Ons-Look for the STSUpld UploadCtl Class add-on and enable it.

7.   Make sure the Internet Explorer settings should not be too high. How to check this: http://windows.microsoft.com/en-in/windows-vista/change-internet-explorer-security-settings

8.   Make sure the protected mode should not be enabled in Internet Explorer. How to check this: Open internet explorer- Click on Tools menu and select Internet Options- Select Security Tab in the Internet options windows- Select Internet from the zone settings- Uncheck Enable Protected Mode option to disable the protection from Security for this zone- Hit Apply and Ok.

9.   Make sure the SharePoint site should be added inside trusted sites zone. How to do this: http://sharepointknowledgebase.blogspot.in/2010/07/site-prompts-for-credentials.html

Thank you once again!

I would like to request you if you have any different resolution apart from the above mentioned then please share here so that it would be beneficial for others as well.

Happy SharePoint to all of U...

Product applies to:

-Microsoft SharePoint Server 2013

-Microsoft SharePoint Foundation 2013

-Microsoft Office Professional Plus 2013

-Microsoft Office Excel 2013

-Microsoft Office Enterprise 2013

Reference:

Uploading Documents to Document Library - SharePoint 2013

http://www.youtube.com/watch?v=GB3LX_RizeA