How to add IM contacts on Blackberry?

How to add IM contacts on Blackberry?

Hello Guys,

Issue: Instant Messenger on Blackberry. When adding new contacts on the Blackberry within Instant Messenger, Contacts always remain unknown status. Contacts show up in contact list within messenger but status is "Presence unknown".

Resolution:

The correct method for adding contacts is to highlight your name in BB Communicator (BB Enterprise IM), then choose “Add a contact”.  In the Sign-in Address field, you will type the user’s SIP address, which is not the same as their email address, although the two addresses may look the same. Using the person’s email address (ie. abc@ocsdomain.com) will not work, as Communicator uses the SIP address for identifying users (ie. sipaddress@ocsadomain.com).

However, there is a bug using that method because it will try to associate the BB Communicator contact with a pre-existing contact card on your BlackBerry. Therefore, you will need to go through and create the BB contact first before adding the BB Communicator contact.  There is also a problem where the “@” symbol may not resolve when performing a look-up function for the SIP address.

Recommend you add contacts through the desktop Communicator software, or the web Communicator client, instead of using the BB Communicator.

Note: Add contact on MOC and then use the same in IM on Blackberry.

  

Thank you.