Web Application Proxy and ADFS configuration

ADFS configuration is quite a complex section in which one small mistake leads to hours of troubleshooting as well as its respective resolution. 

https://technet.microsoft.com/en-us/library/gg188612.aspx

https://technet.microsoft.com/en-us/library/adfs2-step-by-step-guides(v=ws.10).aspx

http://blogs.technet.com/b/canitpro/archive/2015/09/11/step-by-step-setting-up-ad-fs-and-enabling-single-sign-on-to-office-365.aspx

We are facing some weird error while configuring the web application proxy in Windows Server 2012 R2:

ADFS proxy could not be configured. Unable to retrieve proxy configuration data from the federation Server.

While troubleshooting the issue, we found one Microsoft KB which talks about this update:  http://support.microsoft.com/kb/3013769

Most probable cause would be: This issue occurs when finding DRS objects times out. The Active Directory Federation Services (AD FS) service tries to connect to every global catalog in the forest during DRS discovery. However, the DRS objects cannot be found because DRS is not initialized. Therefore, AD FS proxy times out.

But that didn’t resolves the issue in my case so I tried it from the scratch with the help of http://thesharepointfarm.com/2014/02/sharepoint-and-the-web-application-proxy-role/ - which resolves the issue for me but still didn’t clear as what went wrong!

Another step of troubleshooting that you can check is to check the certificates on ADFS Proxy.

If you have any further queries or questions then please let me know. I would be more than happy to help you as well resolves your issues J

Sharepoint 2013 Multi Tenant Setup

Multi-tenancy refers to the ability to manage and partition data of sites and otherwise shared services or software in order to accommodate multiple tenants. This is in contrast to running multiple instances of a service, or setting up separate hardware. 

In Microsoft products and technologies, multi-tenancy of services creates a hosting environment wherein server farm resources are maximized. Before learning about hosting environments, it is important to understand the services architecture.

General guidance for hosters in SharePoint Server 2013: https://technet.microsoft.com/en-us/library/dn659287.aspx

If anybody is looking for documentation or the complete process of setting up a SharePoint 2013 Enterprise server for Multi Tenancy then I would suggest looking at the following set of articles by Spence Harbar.  

The first is his walk through for how to build a multi-tenancy environment in 2010.  The second is a newer blog post on what changed in 2013. I don't think I've seen anyone do a full walk through specifically for 2013.

http://www.harbar.net/articles/sp2010mt1.aspx

http://www.harbar.net/articles/sp2013mt.aspx

More References:

https://www.techtask.com/multi-tenancy-sharepoint-2013-farm-mit-powershell-konfigurieren

http://tutorial.wmlcloud.com/windows_server/Multi-Tenancy-in-SharePoint-2013-(part-1)---Managing-Service-Application-Groups,-Creating-a-Site-Subscription-.aspx

https://santoshksp.wordpress.com/2013/05/03/configuring-multitenancy-hosting-in-sharepoint-2010-and-sharepoint-2013/

Email Library missing – SharePoint Online / Office 365

Few days before, one of our users has reported an issue that some of the business experts wanted to use the email functionality for a document library but not able do so as the link is missing or seems to be not visible due to permissions issue!

Farm attributes:

1.    Windows 7 client

2.    SharePoint Online / Office 365

I have started my analysis towards the issue and found out that’s it’s a expected behavior. What is meant by expected, refer below for the complete explanation.

Why the option is not there?

The option is not available in Office 365 due to concerns that every document library alias will create a contact in AD, which has some security, performance and traffic related implications.

Alternative:

You can alternatively use Office 365 groups to post attachments (of course email-enabled). The attachments are either distributed to group members via email or kept in OneDrive for Business with a link sent instead.

One more forum from Microsoft’s SharePoint Online:

https://community.office365.com/en-us/f/154/p/809/321861

What it recommends:

Mail-enabled lists are not available with SharePoint Online. Mail-enabled lists create contact objects in AD. Since SharePoint Online is a multi-tenant environment, this functionality would cause a large increase in traffic, which in turn would cause performance issues for all customers.

This functionality is currently disabled due to the performance concerns, as well as security, data requirement, legal compliance and scalability concerns.

Let me know in case of any further queries/questions.

The specified module 'Microsoft.Online.SharePoint.PowerShell' was not loaded

Problem description:

When I open the SharePoint Online Management Shell it immediately displays the following error before I can type anything.

Error message:

Import-Module: The specified module 'Microsoft.Online.SharePoint.PowerShell' was not loaded because no valid module file was found in any module directory.

Attributes:

·         Windows 7 machine

·         Office 365 environment

·         Windows Management Framework 3.0 

·         .Net 4.0

Resolution:

It’s quite easy as changing the account, yes you heard it right J

Try one of the following steps and your issue will be resolved!

Either

1.    Make sure you run the SharePoint Online Management shell as an Administrator.

Or

2.    Reinstalled and removed both the x86 and x64 management shells.

That’s it! Keep me posted in case of any further issues, Thank you…

SharePoint 2010: Upload multiple photos is missing

If you wanna upload multiple photos or suppose multiple documents and if the option is missing then don’t worry as it’s a simple issue and resolution too.

Problem description:

Upload multiple photos is missing in upload dialog box

Resolution:

Upload Multiple Files is missing when you don't have any local Office clients installed.  Here's the list of requirements to see that option:

1.      The 32 bit version of Internet Explorer. The 64 bit version does not support it and neither do other, non IE, browsers.

2.      The STSUpld.UploadCtl IE add-in must be enabled.

3.      Office 2003 /Office 2007 / Office 2010 / Office 2013 or newer on the client

4.      Client integration will need to be enabled for the web app.

Why it's required? Here is the reason- There is an ActiveX control that is used to support multiple file uploading - that ActiveX control is installed with office.

That’s it – once you install any of the client (i.e. any office version as listed above – step#3) then your issue will be resolved.

Thanks for reading this article! If your issue doesn’t get resolved after following the above mentioned steps then please do not hesitate to reply! I would be more than happy to help you as well as resolves your issues!

TypeError: Unable to get property 'indexOf' of undefined or null reference

If you upload an image to a SharePoint Online picture library then you will get the following:

TypeError: Unable to get property 'indexOf' of undefined or null reference

It’s difficult to troubleshoot the issue but let me jot down the a quick workaround steps so you don’t have to waste your time J

Workaround: Turn on Compatibility View for all webpages

1. Right-click the window header and select Command Bar.
2. Click Page, and then click Compatibility View Settings.
3. Check the "Display all pages in Compatibility View", and click Close.

It seems that this is a known issue but I don’t have a concrete fix at this moment but will definitely share once I find it. Thanks for reading this article!

If you have any queries /questions regarding the above mentioned information then please let me know. 

The list cannot be displayed in Datasheet view

SharePoint and office are the most used components when you start working in an office. Almost 90% of our documents are in office compatibility so it’s quite obvious that they have to work with SharePoint without any issues and if you start facing issues then it’s quite annoying!

Environment details:-

·         SharePoint 2010

·         Office 2013

·         Windows Server 2008 R2

Here is the error message that I am talking about:

The list cannot be displayed in Datasheet view for one or more of the following reasons:

- A datasheet component compatible with Microsoft SharePoint Foundation is not installed.

- Your Web browser does not support ActiveX controls.

- A component is not properly configured for 32-bit or 64-bit support.

Resolution:

To resolve this you need the following data connectivity component installed: http://www.microsoft.com/en-us/download/details.aspx?id=23734

 Although this says 2007 and therefore looks like an odd install in relation to 2010 SharePoint it resolves this data sheet issue.

Imp Notes:

The Edit in Datasheet view functionality in SharePoint Server 2010 is not supported if you install 64-bit Office 2013 client. The Edit in Datasheet functionality is available if you install 32-bit Office 2013 client.

Reference:

·         http://technet.microsoft.com/en-us/library/ee681792.aspx

·         http://office.microsoft.com/en-us/sharepoint-foundation-help/use-datasheet-view-in-64-bit-office-2010-HA101882420.aspx

If you have any queries / questions then please let me know. I would be more than

happy to help you as well as resolves your issues, Thank you!

Planning Guide for Office 365

	Set up your SharePoint Online environment Who does this?    Office 365 global admin, SharePoint Online admin Set up Office 365 file storage and sharing: this article explains your storage options, and introduces you to using OneDrive for Business and team sites together. Manage site collections and global settings in the SharePoint admin center
	Plan sites and manage users Who does this?    SharePoint Online admin and site collection admins. Plan sites and manage users
	Organize site content and plan content features Who does this?    Site collection admins, site owners, and key content stakeholders in your business Plan content on sites
	Customize sites with solutions & apps Who does this?    SharePoint Online admin, site owners, solution developers Plan customizations, solutions, and apps for SharePoint Online Customize your team site for file storage and sharing: this tutorial steps through how to customize your team site and share files with people external to your business.
	Use your Public Website to connect with customers Who does this?    SharePoint Online admin and designated designers for the Public Website Plan the Public Website Get started with the Public Website NOTE   The SharePoint Online Public Website information in this article applies only if your organization purchased Office 365 prior to March 9, 2015. If you purchased Office 365 after March 9, 2015, use an Office 365 website hosting partner.

SharePoint Online Resources

Here are some articles that provide key information you may want to refer to during planning and as you maintain your SharePoint Online sites.

If you’re looking for this information:	Go to this resource:
Information about what SharePoint Online features are available in different Office 365 plans, or information about how different SharePoint Online plans compare to the on-premises version SharePoint Server 2013.	SharePoint Online Service Descriptions
Information about storage quotas, number of supported site collections, number of supported users.	SharePoint Online: software boundaries and limits
Blocked file types for SharePoint Online.	Types of files that cannot be added to a list or library
Information about using the SharePoint Online Management Shell to perform administrative tasks from the command line.	Introduction to the SharePoint Online Management Shell
Information about integrating an on-premises deployment of SharePoint Server 2013 with SharePoint Online.	Hybrid for SharePoint Server 2013
A comprehensive list of Help articles about SharePoint Online in Office 365 for business.	Find content about SharePoint Online for Office 365 for business
A comprehensive list of Help articles about the SharePoint Online admin center.	Find content about the SharePoint Online admin center
Where to find partners who provide solutions or services for Office 365.	Microsoft Office 365 Marketplace

Office 365 - business support

As an admin for Office 365 for business, you get free access to our knowledgeable support agents for help resolving technical issues, as well as for pre-sales, account, and billing support. You can also contact us on behalf of Office 365 users in your organization.

Global Office 365 support phone numbers for admins

Admins, have your account details ready when you call Microsoft Office 365 Support.

• In the United States, call 1 800 865 9408.
• In Australia, call 1 800 197 503.
• In Canada, call 1 800 865 9408.
• In the United Kingdom, call 0800 032 6417.

Billing support is provided in English from 9 am - 5 pm (9 am - 6 pm in Australia), Monday – Friday. 
Technical support is provided in English 24 hours a day, 7 days a week.

COUNTRY OR REGION	PHONE NUMBER	HOURS
Afghanistan	+92 21 111 674 357 Select option 3	Billing Support: English: Mon-Fri 10-6 Technical Support:  English: 24 hours a day, 7 days a week International call charges apply
Albania	04 451 5151 Select option 9 Enter code 7700	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week Local call charges apply
Algeria	021 89 10 70  Select option 1 Select option 9 Enter code 7703	Billing Support:  Arabic: Sun-Thu 9-5 French: Mon-Fri 9-5 English: Mon-Fri 9-5 Technical Support:  Arabic: Sun-Thu 9-5 French: Mon-Fri 8-6 English: 24 hours a day, 7 days a week Local call charges apply
Angola	+351 21 366 5030	Billing Support: English: Mon-Fri 9-5 Technical Support:  Portuguese: Mon-Fri 24 hours a day  English: 24 hours a day, 7 days a week International call charges apply
Argentina	0800 266 1512	Billing Support: Spanish: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week Alternative Phone Number: 011 5354 2347 (Local call charges apply)
Armenia	010 541 082 Select option 9 Enter code 7706	Billing Support:  Russian: Mon-Fri 10-7 Moscow  English: Mon-Fri 9-5 London  Technical Support:  Russian: Mon-Fri 10-6 Moscow  English: 24 hours a day, 7 days a week Local call charges apply
Australia	1800 197 503	Billing Support:  English: Mon-Fri 9-6 Technical Support:  English: 24 hours a day, 7 days a week Alternative Phone Number: 02 8223 9959  (Local call charges apply)
Austria	0800 080 650	Billing Support: German: Mon-Fri 9-5 English: Mon-Fri 9-5 Technical Support:  German: Mon-Fri 8-6 English: 24 hours a day, 7 days a week Alternative Phone Number: 01 206 09 15 78  (Local call charges apply)
Azerbaijan	01 24 37 35 55 Select option 9 Enter code 7706	Billing Support: Russian: Mon-Fri 10-7 Moscow English: Mon-Fri 9-5 London Technical Support:  Russian: Mon-Fri 10-6 Moscow  English: 24 hours a day, 7 days a week Local call charges apply

B

COUNTRY OR REGION	PHONE NUMBER	HOURS
Bahamas	800 865 9408	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Bahrain (Kingdom of)	800 81 250	Billing Support:  Arabic: Sun-Thu 10-6  English: Mon-Fri 10-6 Technical Support:  Arabic: Sun-Thu 10-6 English: 24 hours a day, 7 days a week
Bangladesh	157 0011 After dialing, enter  877 857 3235	Billing Support: English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Barbados	1 877 639 0597	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Belarus	8 820 0071 0003 Select option 9 Enter code 7707	Billing Support:  Russian: Mon-Fri 10-7 Moscow  English: Mon-Fri 9-5 London Technical Support:  Russian: Mon-Fri 10-6 Moscow  English: 24 hours a day, 7 days a week
Belgium	0800 81174	Billing Support: Dutch: Mon-Fri 9-5 French: Mon-Fri 9-5 English: Mon-Fri 9-5 Technical Support:  French: Mon-Fri 8-6  English: 24 hours a day, 7 days a week Alternative Phone Number: 02 200 88 84 (Local call charges apply)
Belize	001 212 497 6305	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Bermuda	1 877 639 9636	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Bolivia	800 110 263	Billing Support:  Spanish: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week
Bosnia and Herzegovina	0800 20 230 Select option 9 Enter code 7700	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week Alternative Phone Number: +387 33 606 100  (International call charges apply)
Botswana	+27 21 427 3315	Billing Support: English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week International call charges apply
Brazil	0800 762 1146	Billing Support:  Portuguese: Mon-Fri 9-5  English: Mon-Fri 9-5 Technical Support:  Portuguese: Mon-Fri 24 hours a day  English: 24 hours a day, 7 days a week Alternative Phone Number: 0800 047 4958 (Local toll-free) 11 4700 1999 (Local call charges apply)
Brunei	800 1111 673 After dialing, enter 877 413 1767	Billing Support: English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Bulgaria	00800 118 4446	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week

C

COUNTRY OR REGION	PHONE NUMBER	HOURS
Cameroon	+225 20 24 24 90 Select option 9 Enter code 7703	Billing Support:  French: Mon-Fri 8-4  English: Mon-Fri 8-4 Technical Support:  French: Mon-Fri 8-4 English: 24 hours a day, 7 days a week International call charges apply
Canada	1 800 865 9408	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Cape Verde (Cabo Verde)	+351 21 366 5030	Billing Support:  English: Mon-Fri 8-4 Technical Support:  Portuguese: Mon-Fri 24 hours a day  English: 24 hours a day, 7 days a week International call charges apply
Cayman Islands	1 877 308 6465	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Chile	800 226 826	Billing Support:  Spanish: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week Alternative Phone Number: 123 002 000 05 (Local call charges apply)
China (PRC)	800 988 0365	Billing Support:  Chinese (Mandarin): Mon-Fri 9-6 English: Mon-Fri 9-6 Technical Support:  Chinese (Mandarin): Mon-Fri 9-6 English: 24 hours a day, 7 days a week Alternative Phone Number: 400 920 0365 (Mobile)
Colombia	01 800 518 1781	Billing Support:  Spanish: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week
Costa Rica	0800 012 1447	Billing Support: Spanish: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week
Côte d'Ivoire	020 24 24 90 Select option 9 Enter code 7703	Billing Support:  French: Mon-Fri 8-4 English: Mon-Fri 8-4 Technical Support:  French: Mon-Fri 8-4  English: 24 hours a day, 7 days a week Local call charges apply
Croatia	0800 222 225	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Curacao	+1 377 302 1308	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week International call charges apply
Cyprus	8009 2519	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Czech Republic	800 701 371	Billing Support: English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week Alternative Phone Number: 239 016 433 (Local call charges apply)

D

COUNTRY OR REGION	PHONE NUMBER	HOURS
Denmark	80 34 76 23	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week Alternative Phone Number: 38 48 70 67  (Local call charges apply)
Dominican Republic	1 800 751 3455 Select option 4 Enter code 7007	Billing Support: Spanish: Mon-Fri 9-5 Technical Support: Spanish: 24 hours a day, 7 days a week Alternative Phone Number:1 809 200 8794  (Cellular toll-free)

E

COUNTRY OR REGION	PHONE NUMBER	HOURS
Ecuador	1 800 225 528 After dialing, enter 877 663 5075	Billing Support:  Spanish: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week
Egypt	0800 000 0325	Billing Support:  Arabic: Sun-Thu 10-6 English: Mon-Fri 10-6 Technical Support:  Arabic: Sun-Thu 10-6  English: 24 hours a day, 7 days a week
El Salvador	800 6676 Select option 4 Enter code 7007	Billing Support:  Spanish: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week
Estonia	800 0044 483	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Ethiopia	+27 21 427 3315	Billing Support:  English: Mon-Fri 10-6 Technical Support:  English: 24 hours a day, 7 days a week International call charges apply

F

COUNTRY OR REGION	PHONE NUMBER	HOURS
Faroe Islands	+45 38 48 70 67	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week International call charges apply
Fiji	004 890 1001 After dialing, enter 877 860 4596	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Finland	0800 98462	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week Alternative Phone Number: 09 72 51 96 30 (Local call charges apply)
France	0805 540 594	Billing Support: French: Mon-Fri 9-5 English: Mon-Fri 9-5 Technical Support:  French: Mon-Fri 8-6 English: 24 hours a day, 7 days a week Alternative Phone Number:01 57 32 42 97  (Local call charges apply)

G

COUNTRY OR REGION	PHONE NUMBER	HOURS
Georgia	032 297 0124 Select option 2 Select option 9 Enter code 7700	Billing Support:  Russian: Mon-Fri 10-7 Moscow  English: Mon-Fri 9-5 London Technical Support:  Russian: Mon-Fri 10-6 Moscow  English: 24 hours a day, 7 days a week Local call charges apply
Germany	0800 589 2332	Billing Support:  German: Mon-Fri 9-5 English: Mon-Fri 9-5 Technical Support:  German: Mon-Fri 8-6 English: 24 hours a day, 7 days a week Alternative Phone Number: 069 380 789 508 (Local call charges apply)
Ghana	+234 1 271 0156 Select option 9 Enter code 7704	Billing Support:  English: Mon-Fri 8-4 Technical Support:  English: 24 hours a day, 7 days a week International call charges apply
Greece	00800 4414 2831	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Guatemala	1 800 300 0069 Select option 4 Enter code 5002	Billing Support:  Spanish: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week

H

COUNTRY OR REGION	PHONE NUMBER	HOURS
Honduras	800 0123 After dialing, enter 877 635 7034	Billing Support:  Spanish: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week
Hong Kong SAR	3 071 3055	Billing Support:  Cantonese: Mon-Fri 9-6 Mandarin: Mon-Fri 9-6 English: Mon-Fri 9-6 Technical Support:  Cantonese: Mon-Fri 9-6 Mandarin: Mon-Fri 9-6 English: 24 hours a day, 7 days a week Local call charges apply
Hungary	+36 80 983 899	Billing Support:  English: Mon-Fri 9-5 Technical Support: English: 24 hours a day, 7 days a week Alternative Phone Number: +36 1 778 9292  (Local call charges apply)

I

COUNTRY OR REGION	PHONE NUMBER	HOURS
Iceland	800 9609	Billing Support: English: Mon-Fri 8-4 Technical Support:  English: 24 hours a day, 7 days a week
India	000 800 440 2038	Billing Support:  English: Mon-Fri 9-6 Technical Support:  English: 24 hours a day, 7 days a week Alternative Phone Number: 1800 200 2052  (Local toll-free)
Indonesia	007 803 011 0882 (Telkom)  001 803 442 304 (Indosat)	Billing Support:  Bahasa Indonesia: Mon-Fri 8-5 English: Mon-Fri 9-6 Local Technical Support:  Bahasa Indonesia: Mon-Fri 8-5 English: 24 hours a day, 7 days a week
Iraq	+965 2243 1071 Select option 2 Select option 9 Enter code 7701	Billing Support:  Arabic: Sun-Thu 10-6 English: Mon-Fri 10-6 Technical Support:  Arabic: Sun-Thu 10-6 English: 24 hours a day, 7 days a week International call charges apply
Ireland	1 800 995309	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week Alternative Phone Number: 01 656 9837 (Local call charges apply)
Israel	1 809 344 179	Billing Support:  Hebrew: Sun-Thu 9-6  English: Mon-Fri 9-6 Technical Support:  Hebrew: Sun-Thu 9-6  English: 24 hours a day, 7 days a week
Italy	800 917 919	Billing Support:  Italian: Mon-Fri 9-5 English: Mon-Fri 9-5 Technical Support:  Italian: Mon-Fri 8-6  English: 24 hours a day, 7 days a week Alternative Phone Number: 02 6943 0746 (Local call charges apply)

J

COUNTRY OR REGION	PHONE NUMBER	HOURS
Jamaica	1 800 865 9408	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Japan	0120 996 680 (Office 365 Enterprise) 0120 628 860 (Other Plans)	Billing Support:  Japanese: Mon - Fri 9:00 - 17:00 (Closed on weekends and public holidays) English: Mon - Fri 9:00 - 17:00  (Closed on weekends and public holidays) Technical Support:  Office 365 Enterprise:  Japanese: 24 hours a day, 7 days a week English: 24 hours a day, 7 days a week Other Plans:  Telephone technical support is available from 9:00-17:30 on weekdays. For high severity issues, technical support is available 24 hours a day, 7 days a week. Alternative Phone Number:  Local call charges apply 03 5767 9793 (Office 365 Enterprise) 03 4332 6257 (Others Plans)
Jordan	18 800 000 After dialing, enter 877 663 5075	Billing Support:  Arabic: Sun-Thu 10-6 English: Mon-Fri 10-6 Technical Support:  Arabic: Sun-Thu 10-6 English: 24 hours a day, 7 days a week

K

COUNTRY OR REGION	PHONE NUMBER	HOURS
Kazakhstan	8 800 555 1349	Billing Support:  Russian: Mon-Fri 10-7 Moscow English: Mon-Fri 9-5 London Technical Support:  Russian: Mon-Fri 10-6 Moscow  English: 24 hours a day, 7 days a week International call charges apply
Kenya	020 286 8800 Select option 9 Enter code 7704	Billing Support:  English: Mon-Fri 10-6 Technical Support:  English: 24 hours a day, 7 days a week Local call charges apply
Korea	080 495 0880	Billing Support:  Korean: Mon-Fri 9-6 English: Mon-Fri 9-6 Technical Support:  Korean: Mon-Fri 9-6 English: 24 hours a day, 7 days a week Alternative Phone Number: 02 3483 1937  (Local call charges apply)
Kuwait	2243 1071 Select option 2 Select option 9 Enter code 7701	Billing Support:  Arabic: Sun-Thu 10-6 English: Mon-Fri 10-6 Technical Support:  Arabic: Sun-Thu 10-6 English: 24 hours a day, 7 days a week Local call charges apply
Kyrgyzstan	+7 499 922 86 23	Billing Support:  Russian: Mon-Fri 10-7 Moscow English: Mon-Fri 9-5 London Technical Support:  Russian: Mon-Fri 10-6 Moscow English: 24 hours a day, 7 days a week International call charges apply

L

COUNTRY OR REGION	PHONE NUMBER	HOURS
Latvia	8000 42 33	Billing Support: English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Lebanon	01 97 40 81 Select option 2 Select option 9 Enter code 7702	Billing Support:  Arabic: Sun-Thu 10-6 English: Mon-Fri 10-6 Technical Support:  Arabic: Sun-Thu 10-6 English: 24 hours a day, 7 days a week Local call charges apply
Libya	+965 2243 1071 Select option 2 Select option 9 Enter code 7701	Billing Support: Arabic: Sun-Thu 9-5 English: Mon-Fri 9-5 Technical Support:  Arabic: Sun-Thu 9-5 English: 24 hours a day, 7 days a week International call charges apply
Liechtenstein	+41 800 000 300	Billing Support:  German: Mon-Fri 9-5 English: Mon-Fri 9-5 Technical Support:  German: Mon-Fri 8-6  English: 24 hours a day, 7 days a week Alternative Phone Number: +41 22 76 141 14 (Local call charges apply)
Lithuania	8800 30 960	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Luxembourg	800 21094	Billing Support:  French: Mon-Fri 9-5 German: Mon-Fri 9-5 English: Mon-Fri 9-5 Technical Support:  French: Mon-Fri 8-6 German: Mon-Fri 8-6 English: 24 hours a day, 7 days a week Alternative Phone Number: 24 87 15 10  (Local call charges apply)

M

COUNTRY OR REGION	PHONE NUMBER	HOURS
Macau SAR	0800 111 After dialing, enter 877 860 4890	Billing Support: Cantonese: Mon-Fri 9-5 Mandarin: Mon-Fri 9-5 English: Mon-Fri 9-5 Technical Support:  Cantonese: Mon-Fri 9-5 Mandarin: Mon-Fri 9-5 English: 24 hours a day, 7 days a week
Macedonia	0800 94 288 After dialing, enter 877 663 5075	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Malaysia	1800 22 0030	Billing Support:  English: Mon-Fri 9-6 Technical Support:  English: 24 hours a day, 7 days a week Alternative Phone Number: 03 6207 4606  (Local call charges apply)
Malta	8006 2231	Billing Support: English: Mon-Fri 9-5 Technical Support: English: 24 hours a day, 7 days a week
Mauritius	802 044 0086	Billing Support: French: Mon-Fri 11-7 English: Mon-Fri 11-7 Technical Support: French: Mon-Fri 11-7 English: 24 hours a day, 7 days a week
Mexico	01 800 563 0605	Billing Support: Spanish: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week Alternative Phone Number: 01 55 4738 6567 (Local call charges apply)
Moldova	"022 20 13 34 Select option 9 Enter code 7700	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week Local call charges apply
Monaco	+33 1 57 32 42 97	Billing Support:  French: Mon-Fri 9-5 English: Mon-Fri 9-5 Technical Support:  French: Mon-Fri 8-6 English: 24 hours a day, 7 days a week International call charges apply
Mongolia	+7 499 922 86 23	Billing Support:  Russian: Mon-Fri 10-7 Moscow English: Mon-Fri 9-5 London Technical Support:  Russian: Mon-Fri 10-6 Moscow  English: 24 hours a day, 7 days a week International call charges apply
Montenegro	080 081 110 Select option 9 Enter code 7708	Billing Support: English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Morocco	002 11 0011 After dialing, enter 877 663 5075	Billing Support:  Arabic: Sun-Thu 8-4 French: Mon-Fri 8-4 English: Mon-Fri 8-4 Technical Support:  Arabic: Sun-Thu 8- 4French: Mon-Fri 8-4 English: 24 hours a day, 7 days a week Local call charges apply

N

COUNTRY OR REGION	PHONE NUMBER	HOURS
Namibia	061 292 5016 Select option 9 Enter code 7705	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week Local call charges apply
Nepal	Telephone support not available; only online support.	Billing Support:  Not available by phone Technical Support: Not available by phone
Netherlands	0800 020 2546	Billing Support: Dutch: Mon-Fri 9-5 English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week Alternative Phone Number: 020 203 5362  (Local call charges apply)
New Zealand	0800 194 197	Billing Support:  English: Mon-Fri 9-6 Technical Support: English: 24 hours a day, 7 days a week Alternative Phone Number: 09 912 7298  (Local call charges apply
Nicaragua	1800 0164 After dialing, enter 877 635 7036	Billing Support:  Spanish: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week
Nigeria	01 271 0156 Select option 9 Enter code 7705	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week Local call charges apply
Norway	800 31068	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week Alternative Phone Number: 22 31 07 48 (Local call charges apply)

O

COUNTRY OR REGION	PHONE NUMBER	HOURS
Oman	800 73332 Select option 9 Select option 2 Enter code 7702	Billing Support:  Arabic: Sun-Thu 10-6 English: Mon-Fri 10-6 Technical Support:  Arabic: Sun-Thu 11-8 English: 24 hours a day, 7 days a week

P

COUNTRY OR REGION	PHONE NUMBER	HOURS
Pakistan	021 111 674 357 Select option 3	Billing Support:  English: Mon-Fri 10-6 Technical Support:  English: 24 hours a day, 7 days a week Local call charges apply
Palestinian Authority	+962 6 5503451 Select option 1 Select option 9 Enter code 7702	Billing Support:  Arabic: Sun-Thu 10-6 English: Mon-Fri 10-6 Technical Support:  Arabic: Sun-Thu 10-6 English: 24 hours a day, 7 days a week International call charges apply
Panama	00800 051 0398  Select option 4 Enter code 7007	Billing Support: Spanish: Mon-Fri 9-5 Technical Support: Spanish: 24 hours a day, 7 days a week
Paraguay	009 800 441 0088	Billing Support:  Spanish: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week
Peru	0800 77 464	Billing Support:  Spanish: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week
Philippines	1800 1441 0625 (PLDT) 1800 8908 6422 (Globe)	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Poland	800 70 23 20	Billing Support:  Polish: Mon-Fri 8-6 English: Mon-Fri 8-6 Technical Support:  Polish: Mon-Fri 8-6 English: 24 hours a day, 7 days a week Alternative Phone Number: 022 306 05 17 (Local call charges apply)
Portugal	800 208 745	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week Alternative Phone Number: 21 366 5030  (Local call charges apply)
Puerto Rico	1 800 865 9408	Billing Support:  Spanish: Mon-Fri 9-5 English: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week English: 24 hours a day, 7 days a week

Q

COUNTRY OR REGION	PHONE NUMBER	HOURS
Qatar	44 119418 Select option 2 Select option 9 Enter code 7700	Billing Support:  Arabic: Sun-Thu 10-6 English: Mon-Fri 10-6 Technical Support:  Arabic: Sun-Thu 10-6 English: 24 hours a day, 7 days a week Local call charges apply

R

COUNTRY OR REGION	PHONE NUMBER	HOURS
Romania	0800 896 956	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week Alternative Phone Number: 372 741 961  (Local call charges apply)
Russia	8 10 800 2548 1044	Billing Support:  Russian: Mon-Fri 10-7 Moscow  English: Mon-Fri 9-5 London Technical Support:  Russian: Mon-Fri 10-6 Moscow  English: 24 hours a day, 7 days a week Alternative Phone Number: 499 922 86 23  (Local call charges apply)
Rwanda	+225 20 24 24 90 Select option 9 Enter code 7703	Billing Support:  French: Mon-Fri 10-6 English: Mon-Fri 10-6 Technical Support:  French: Mon-Fri 10-6 English: 24 hours a day, 7 days a week International call charges apply

S

COUNTRY OR REGION	PHONE NUMBER	HOURS
Saudi Arabia	800 844 4558	Billing Support:  Arabic: Sun-Thu 10-6 English: Mon-Fri 10-6 Technical Support:  Arabic: Sun-Thu 10-6  English: 24 hours a day, 7 days a week
Senegal	800 103 072 After dialing, enter 877 867 2337	Billing Support:  French: Mon-Fri 8-4 English: Mon-Fri 8-4 Technical Support:  French: Mon-Fri 8-4  English: 24 hours a day, 7 days a week
Serbia	0800 190 095	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Singapore	1 800 622 1856	Billing Support: English: Mon-Fri 9-6 Technical Support:  English: 24 hours a day, 7 days a week Alternative Phone Number: 6622 1855  (Local call charges apply)
Slovakia	0800 102 365	Billing Support:  English: Mon-Fri 9-5 Technical Support: English: 24 hours a day, 7 days a week Alternative Phone Number: 026 862 2111 (Local call charges apply)
Slovenia	080 080 922	Billing Support:  English: Mon-Fri 9-5 Technical Support: English: 24 hours a day, 7 days a week
South Africa	080 020 2883	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week Alternative Phone Number: 021 427 3315  (Local call charges apply)
Spain	900 814 197	Billing Support:  Spanish: Mon-Fri 9-5 English: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week English: 24 hours a day, 7 days a week Alternative Phone Number: 912 718 160 (Local call charges apply)
Sri Lanka	2423 254	Billing Support:  English: Mon-Fri 9-6 Technical Support:  English: 24 hours a day, 7 days a week Local call charges apply
St Kitts & Nevis	1 877 302 1308	Billing Support: English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Sweden	020 160 5899	Billing Support: English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week Alternative Phone Number: 08 5176 1966 (Local call charges apply)
Switzerland	0800 000 300	Billing Support:  French: Mon-Fri 9-5 German: Mon-Fri 9-5 Italian: Mon-Fri 9-5 English: Mon-Fri 9-5 Technical Support:  French: Mon-Fri 8-6 German: Mon-Fri 8-6 Italian: Mon-Fri 8-6 English: 24 hours a day, 7 days a week Alternative Phone Number: 022 76 141 14  (Local call charges apply)

T

COUNTRY OR REGION	PHONE NUMBER	HOURS
Taiwan	0800 666 802	Billing Support:  Chinese (Mandarin): Mon-Fri 9-6 English: Mon-Fri 9-6 Local Technical Support:  Chinese (Mandarin): Mon-Fri 9-6 English: 24 hours a day, 7 days a week Alternative Phone Number: 02 2656 7301  (Local call charges apply)
Tajikistan	+7 499 922 86 23	Billing Support:  Russian: Mon-Fri 10-7 Moscow  English: Mon-Fri 9-5 London Technical Support:  Russian: Mon-Fri 10-6 Moscow  English: 24 hours a day, 7 days a week International call charges apply
Tanzania	+254 20 286 8800 Select option 9 Enter code 7704	Billing Support: English: Mon-Fri 10-6 Technical Support:  English: 24 hours a day, 7 days a week International call charges apply
Thailand	001 800 441 2619	Billing Support: Thai: Mon-Fri 9-5 English: Mon-Fri 9-6 Technical Support:  Thai: Mon-Fri 9-5 English: 24 hours a day, 7 days a week
Trinidad & Tobago	1 855 214 7711	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Tunisia	71 168 700 Select option 1 Select option 9 Enter code 7703	Billing Support: Arabic: Sun-Thu 9-5 French: Mon-Fri 9-5 English: Mon-Fri 9-5 Technical Support:  Arabic: Sun-Thu 9-5 French: Mon-Fri 8-6 English: 24 hours a day, 7 days a week Local call charges apply
Turkey	00800 448 824 556	Billing Support:  Turkish: Mon-Fri 9-6 English: Mon-Fri 9-6 Technical Support:  Turkish: Mon-Fri 9-6 English: 24 hours a day, 7 days a week
Turkmenistan	+7 499 922 86 23	Billing Support: Russian: Mon-Fri 10-7 Moscow English: Mon-Fri 9-5 London Technical Support:  Russian: Mon-Fri 10-6 Moscow English: 24 hours a day, 7 days a week International call charges apply

U

COUNTRY OR REGION	PHONE NUMBER	HOURS
UAE (United Arab Emirates)	8000 444 1578	Billing Support:  Arabic: Sun-Thu 10-6 English: Mon-Fri 10-6 Technical Support:  Arabic: Sun-Thu 11-8  English: 24 hours a day, 7 days a week
Uganda	+27 21 427 3315	Billing Support:  English: Mon-Fri 10-6 Technical Support:  English: 24 hours a day, 7 days a week International call charges apply
Ukraine	0800 502 285	Billing Support:  Russian: Mon-Fri 10-7 Moscow  English: Mon-Fri 9-5 London Technical Support:  Russian: Mon-Fri 10-6 Moscow  English: 24 hours a day, 7 days a week
United Kingdom	0800 032 6417	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week Alternative Phone Number: 0203 450 6455  (Local call charges apply)
United States	1 800 865 9408	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Uruguay	000 411 002 7131	Billing Support:  Spanish: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week
Uzbekistan	8 641 744 0010 After dialing, enter 877 867 5369	Billing Support  Russian: Mon-Fri 10-7 Moscow  English: Mon-Fri 9-5 London Technical Support:  Russian: Mon-Fri 10-6 Moscow  English: 24 hours a day, 7 days a week International call charges apply

V

COUNTRY OR REGION	PHONE NUMBER	HOURS
Venezuela	0800 100 8763	Billing Support:  Spanish: Mon-Fri 9-5 Technical Support:  Spanish: 24 hours a day, 7 days a week
Vietnam	120 852 137	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week
Virgin Islands, US	800 865 9408	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week

Y

COUNTRY OR REGION	PHONE NUMBER	HOURS
Yemen	+974 44 119418 Select option 2 Select option 9 Enter code 7700	Billing Support: Arabic: Sun-Thu 12-9 English: Mon-Fri 12-9 Technical Support:  Arabic: Sun-Thu 12-9 English: 24 hours a day, 7 days a week International call charges apply

Z

COUNTRY OR REGION	PHONE NUMBER	HOURS
Zambia	+27 21 427 3315	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week International call charges apply
Zimbabwe	+27 21 427 3315	Billing Support:  English: Mon-Fri 9-5 Technical Support:  English: 24 hours a day, 7 days a week International call charges apply