02 December, 2009

Error: Library Not Registered

On our main Sharepoint page, we've got this drop-down-button in our main navigation that shows other sites and lets you click on them to access them. I believe it uses ActiveX controls. We've got one user (that we know of) who when she loads up the main page, that drop-down won't work for it...it just does nothing. At the bottom-left of the page, IE shows an "error on page." When I double click on it to get the error, it says the following:

Line: 1936
Char: 4
Error: Library not registered.
Code: 0
URL: (the url of the page)

The fix is to do the following:

- Open Word
- Click the Office button (Top-left in the window)
- Click Word Options
- Click Resources
- Click the Diagnose button
- Click through the wizard until it’s finished
- Close all browser windows

That’s fixed all of our issues…

If you are using Office-2003 then please follow the below mentioned steps:

-Word 2003
- Help
-detect and repair
- check discard my customized settings and restore default settings

I hope the above information will helps u to resolve the issue !! Thanks !!


  1. Hi Amol,

    Thanks so much for your help. I was racking my brain trying to fix it and this fixed it!

    Much appreciated.


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  3. It worked perfectly !!!
    Saved me a lot of troubleshooting time.
    Thank you very much for your post.

  4. How does this work if those client machine is running Office 2010? I can't find that option through the same path... thanks

  5. Office Diagnostics, also known as Customer Watson, is removed for all Office 2010 applications. Because of shifting resources, the focus must be on analysis and reporting features that have been proven beneficial for other teams.
    Please run the repair utility from the Control Panel.

  6. Thanks a lot Amol, this is a great fix. I been trying really hard to find the solution for it.

  7. Thanks a ton Amol!!!!! My IT help desk guys were not able to solve this from 2 days.....

    Your solution works like a charm...You are a STAR!!!!!!!!!


Your feedback is always appreciated. I will try to reply to your queries as soon as possible- Amol Ghuge

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