Problem description:
Users
getting ‘Sign-in didn’t work’ error while login on Lync.
Error message:
Sign-in didn't work, you didn't get signed in. It might be your
sign-in address or logon credentials, so try those again. If that doesn't work,
contact your support team.
Most probable root cause:
Look
like error is very simple and user might not using proper credential that why
Sign-in error occurred. Most of the cases users are using their proper
credential however continuously getting above error. Means credential is not
the only culprit. When I dig into this then I got the actual reason behind the
error.
Resolution: There are multiple
resolution for this, let me share one by one:
First
solution:
First step you can always check the login credential including
password. Like password expired or recently changed etc.
Format:
Sign-in name: amolghuge@mydomain.com
User Name: mydomain\amolghuge
Password: *************
Second
solution:
Go to Active Directory and find the user and see whether user has
multiple accounts or not. Multiple accounts (separate account in each domain).
-If two or more accounts are found then, Open Lync Management Shell
and run below cmdlet.
PS C:\> Get-CsUser -Identity "Ilag, Balu"
You will see the result with all enable account with above display
name.
-Just keep required ID and disable rest.
-Some cases alias will be same for multiple accounts, if so then
change the one of the alias name and wait to sync.
-Still getting same error message then disable the Lync account
through Lync Control Panel. And enable after 30 minutes to update account
information.
Note: Disable account through Lync Control Panel only. Do not
disable via Lync Management shell otherwise user will lose their buddy list.
In
case of any queries/questions regarding the above mentioned information then
please let me know, Thank you.
Product applies:
Lync
Server 2010
