Before
I hit the actual scenario, let me share some existing documentation on the
same:
1. Clicking on a
followed site returns "We hit a snag" in a publisher-consumer
scenario: http://support.microsoft.com/kb/2831053/EN-US
2. "We’ve hit a
snag" error message when a user clicks the Followed Sites or Followed
Documents button in a consuming SharePoint Server 2013 farm
Note:
If you
find a different solution, please report it as a comment to this post. Be sure
to double-verify it: undo your solution and verify that the problem comes back,
then redo it and verify that the problem goes away.
Problem description:
I
came across this issue with respect to Mysites when I clicked on the section “Sites I’m following”, following the error message:
"We hit a snag. This link doesn't work anymore, likely because
the item was moved or deleted. You might have luck searching for it and following
it in its new location."
1. Recycled the app
pool but that didn’t solve the issue.
2. Tested the link by
directly opening in browser but that also didn’t solve the issue
3. Executed IISRESET –
resolved the issue temporarily but reoccurred again after some time.
4. Tried changing the
app pool account of Mysites with the Farm account – Success!
But this is not a solution for me!
What’s the bottom
line? –
With the help of 4th troubleshooting step, it’s very clear that Mysites
app pool account doesn’t have sufficient permissions.
I
have already cross checked that this account (i.e. Mysites apppool account) has
sufficient permissions from the SharePoint side but I wasn’t sure about the SQL
side.
Finally
I got it!
Resolution:
1. Open
the SQL Server management studio
2. Security
-> Logins
3. You
will see the complete list of accounts
4. Right
click on the mysite app pool account -> Properties
5. Go to
User Mapping directly
6. Click
on the specific database where the problem is and database role membership will
get highlighted
7. Select
the checkbox ‘SPDataAccess’ and click OK
8. That’s
it – You are done! (FYI – it doesn’t required IISRESET)
Please check the
results and let me know in case of any queries. I would be more than happy to
help you as well as resolves your issues, Thank you.
Product Applies To:
o
SharePoint
2013
Reference:
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Your feedback is always appreciated. I will try to reply to your queries as soon as possible- Amol Ghuge
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