Phone call memo list sharepoint 2010

Guys,

My research is still in progress and this research is in continuation from this article: http://sharepointknowledgebase.blogspot.com/2012/06/group-work-lists-sharepoint-2010.html

As started earlier in the above mentioned article, Phone call memo list is a special list which gets enabled after activating the ‘Group work lists’ feature.

Microsoft SharePoint Product Team has really done a good job by introducing this new list i.e. Phone Call Memo list

Where and how we can use this list?

·         Knowledge base

·         Desktop Support

·         Office call handling by receptionist

·         Track down some important notes when you are doing some important work

·         Your colleague can also note down the note when you are busy in meetings

Purpose/Objectives can be anything but when you need to decide how you want to utilize this list for your project requirements.

What I like it very much? J

Phone call memo list consist of these views: My memos, My Unresolved memos, all unresolved memos, Memos from me. Memos can be anything, like calls, issues, notes, problems, incident tickets, incident numbers etc.

Apart from this, you can configure your new view, in which you can specialize your project requirements.

Important columns

Please refer the following screenshot that I would like to highlight by means of specialized marking.

If you have any queries/questions regarding the mentioned information then please let me know. Thank you J