Resolving sharepoint issues is always a challenge but when we will resolve any issue then we realised that how simple it was !!
As i mentioned in my last post, i am working in SharePoint support right from the beginning and still accept the new challenges as soon as new issues comes to my end.so here we go:
One of my user raised a ticket with us that "he is not getting some option under look and feel"<--title of the ticket.
Contacted user and discussed the issue:He was working on subsite and went to save a subsite as a site template which is present under "Look and Feel"
Infrastructure configuration:
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SharePoint Version: MOSS2007
Client Machine: Windows XP with SP2
Browser: Internet Explorer: 7.0 (IE 7.0)
Troubleshooting did on this issue:
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1. Checked my personal site and user production site in terms of master pages used/any customizations inside the master pages/customizations on Default.aspx
2. compared the number of features (site collection features as well as site features) for user's production site and my personal site
- Got the clue that the only the difference between my personal site and his site is "Publishing Infrastructre" site collection feature is activated. hmm..intresting !!
Used some sharepoint basics and provided a WORKAROUND:
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Just append _layouts/savetmpl.aspx to your site link and you will get that normal window of "Save the site template"
Now the issue has been resolved as the user confirmed that it is the same thing that he is looking for and told me to close the ticket.
Its always good when the user confirmed to close the ticket and we are satisfied to provide the exact resolution that he was looking for...thats a magic of Support :-) as how we handles a ticket and set user expectations-too GREAT:Right ?
OK-Now the time comes to dig into the issue and find out what exactely the reason behind this.
Analysis Done:
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If you check the “include content” when you save site as template, the site template will Includes all of the design information about the site, such as
- Lists within a site.
- Web Part Pages within a site.
- custom pages within a site.
- Theme or borders applied to a site.
- customizations to the Quick Launch bar.
- Site content (list and document library contents — optional).
Site templates do not include the following items:
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- Security settings, such as a list of users or groups with permissions to the site from which the template was created.
- Web Part customizations made through Modify My Web Part instead of Modify Shared Web Part.
- Web discussions from the original site.
- Alerts from the original site.
- Web Part assemblies that were added to the original site.
and most important-I found this:http://support.microsoft.com/kb/2492356
I hope that everything has been answered in the above mentioned information but no restrictions--If you have any queries/questions regarding the mentioned information then please let me know...
I would be more than HAPPY to HELP U as well as RESOLVES UR ISSUES :-) Cheers
