SharePoint 2010- New Document requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 6.0 or greater. To add a document to this document library click the Upload Document button

Problem description:

If I try to use the drop-down for a document to select "Edit in Microsoft Word" I get a "'New Document requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 6.0 or greater. To add a document to this document library click the Upload Document button" error.

Platform entities:

Windows 7 64 bit

Office 2010 64 bit

IE 8 64 bit

SharePoint Server 2010

Error message:

New Document requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 6.0 or greater. To add a document to this document library click the Upload Document button.

Troubleshooting done:

-Tried unregistering and re-registering the "owssupp.dll" file  but no results and faced the same error.

-Confirmed SharePoint Open Documents Add-on is enabled or not but no results

-Tried to add the SharePoint component by means of add/remove programs but faced the same error.

-Checked the compatibility mode of the browser but no results.

Resolution:

-Uninstall the current IE version i.e. 64 bit

-Install the IE with 32 bit version.

Note: if you do not have rights to download and install the IE software then please contact your IT support and get it install.

Reference: http://blogs.technet.com/b/sharepointjoe/archive/2011/04/08/sp2010-ie-9-now-officially-supported-for-sharepoint-2010.aspx

If you have any queries/questions regarding the above mentioned information then please let me know. I would be more than happy to help you as well as resolves your issues, Thank you.

If you have any other resolution apart from above mentioned then request you to share so that it would be useful for the entire SharePoint communities. Thank you.

Applies to:

-SharePoint Server 2010.

-SharePoint Foundation 2010.