06 April, 2014

The server was unable to save the form at this time. Please try again - SharePoint 2013

SharePoint 2013 is always full of mysteries as it’s a starting time and most of the firms are doing the migration of their SharePoint 2010 environment to SP2013 platform. So it’s quite obvious it will take some time to make your farm stable!

Note:
If you find a different solution, please report it as a comment to this post. Be sure to double-verify it: undo your solution and verify that the problem comes back, then redo it and verify that the problem goes away.

Problem description:
We have recently done the migration from SP2010 -> SP2013 in our development environment and given access to limited number of high profile users and developers for the testing. While doing the testing, one of the developers has reported an incident mentioning he is facing some error while editing the list item. Further exploration reveals that we can’t add a new item also.

So bottom line, this error comes up while: Adding a new item in a list or at the time of editing the item

Error Message:
The server was unable to save the form at this time. Please try again.



Troubleshooting done:
1.   Tried creating different list with some different template / type but same issue.
2.   Checked the list in SharePoint Designer 2013 but didn’t find anything relevant.
3.   Checked the site settings for any customized content type but it was using default settings
4.   Checked the event viewer for any critical errors but didn’t not find anything
5.   Checked the services console, did some try & error funda but that did the trick. Later I did some research on my “trial and error method” and understood the complete process via Microsoft articles (reference article –bottom of this page)

Resolution:
1.   Go to your SharePoint Server
2.   Start
3.   Run
4.   Type – services.msc
5.   It will open the services console
6.   Search for this service - SharePoint Search Host Controller
7.   Restart it.

It fixed the issue and I was able to create new items as well as edit the existing items too.

Happy SharePoint once again!

Few suggestions if the above solution doesn’t work:-
1)   IISRESET on SharePoint Servers
2)   Restart all the SharePoint Servers
3)   Enable anonymous authentication for the website in IIS.

I hope the above information works for you also! But in case of any queries/questions then please let me know. I would be more than happy to help you as well as resolves your issues, Thank you.


Product applies to:
a)   SharePoint 2013
b)   SharePoint Foundation 2013

17 comments:

  1. This can happen for a number of reasons but the one we hit most often is the fact that if your machines memory usage hits 95% allocated (so only 5% free memory on the server), SharePoint 2013 stops saving form data. Free up just 1% (so 94% allocated) and it starts working again.

    ReplyDelete
  2. Nice Post, but I agree with the above comment.You can see how I am able to resolve this from
    http://asharepointsolutions.blogspot.in/2014/01/the-server-was-unable-to-save-form-at.html

    ReplyDelete
    Replies
    1. Thanks Ajeet! This will be definitely useful for the entire SharePoint community.

      Delete
  3. Thanks for the article, I have done all your steps except server restarting

    I hope that the issue will be solved once I restart the servers

    Mahmoud Algoul

    ReplyDelete
    Replies
    1. please keep me posted about the result. Thanks.

      Delete
  4. Bytheway, above issue will be cause because of below:

    1. Permission Level: make sure user dose have read access on site level --> worked with me.
    2. re-create new NewForm.aspx --> this also worked with me.

    Mahmoud Algoul

    ReplyDelete
    Replies
    1. Great to have this info! Thanks for sharing...

      Delete
  5. Another issue with Infopath regarding People Picker field.

    it show below error:

    json is undefined for ie11 only. any clue about it

    Mahmoud Algoul

    ReplyDelete
    Replies
    1. add your site in compatibility view (IE->Tools->compatibility view) and then check the results

      Delete
    2. I got the fix

      you need to update PickerDialog masterpage IE=8 to 9 and it will work.

      Mahmoud Algoul

      Delete
  6. for "The server was unable to save the form at this time. Please try again" I found the solution:

    The problem is being caused because users who have permissions to a single library or list, but not permissions to the actual SharePoint site, are missing a key SharePoint permission set on the SharePoint site, the “Use Remote Interfaces” permission.

    Without this permission set, users will not be able to “Use SOAP, Web DAV, the Client
    Object Model or SharePoint Designer interfaces to access the Web site”.

    This is key, because SharePoint 2013 uses the Client Object Model in the forms for a SharePoint list.

    ReplyDelete
  7. Hi
    I have tried all possibilty but no working for me....

    http://social.technet.microsoft.com/Forums/office/en-US/e68326a7-82a0-4a6f-8591-60db02ac2fe1/the-server-was-unable-to-save-the-form-at-this-time-please-try-again?forum=sharepointgeneral

    help me!

    ReplyDelete
  8. Another cause for this we found was hidden, control characters (for instance 0x0B or VT) which are pasted into a text field.

    ReplyDelete
  9. Nice post, it solved my issue. thanks

    ReplyDelete
  10. Tried everything and ended up restarting the server works. Maybe it has to do with the workflow management service is installed on the same WFE

    ReplyDelete

Your feedback is always appreciated. I will try to reply to your queries as soon as possible- Amol Ghuge

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