05 August, 2013

Unable to display this webpart + navigation add link not working in SharePoint 2010

One of our users has opened a ticket that some default functionality is not working as expected. If somebody mentioned as ‘default functionality’ then it means out of box and no customizations at all. Furthermore, probed the user and gathered the details.

-Issue was farm wide i.e. across all web applications / all site collections

Problem description:
User was trying to add one of the existing list/libraries link by means of navigation,

here are the complete details to reproduce the issue:
-Open the site
-site actions
-site settings
-Look and Feel
- Select either global navigation or current navigation
-Add link
-Click on Browse
-Two panes will be reflected i.e. left pane and right pane
-if you select any entity from the left side then it has to show in the right side but you will get the following error in the right side.

Error Message:
Unable to display this Web Part. To troubleshoot the problem, open this Web page in a Microsoft SharePoint Foundation-compatible HTML editor such as Microsoft SharePoint Designer. If the problem persists, contact your Web server administrator.
Correlation ID: xxxx-xxxx-xxxx-xxxxx

We have opened a ticket with Microsoft and got to know this is known issue and happening because of recently installed windows update: KB2844286

As per the information conveyed from them- "Both the SharePoint and .NET product groups are aware of the issue and they are in the process of fixing the patch"

Removing windows update: KB2844286 is the only solution at this time.

Once you remove the update then please restart the server. Thank you.

If you have any queries/questions regarding the above mentioned information then please let me know, I would be more than happy to help you as well as resolves your issues.

If you have any other resolution apart from the above mentioned then request you to please share so that it would be beneficial for others as well.


Your feedback is always appreciated. I will try to reply to your queries as soon as possible- Amol Ghuge

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