13 July, 2009

Your client does not support opening this list with Windows Explorer.

When you try to open a folder in a Microsoft Windows SharePoint Services 3.0 document library in Explorer View, the folder does not open.

Specifically, this problem occurs when you connect to a document library in a Windows SharePoint Services 3.0 Web site by using Microsoft Internet Explorer. You browse a folder in the document library, and then you click Open with Windows Explorer on the Actions menu. However, nothing happens. Or, you receive the following message:
Your client does not support opening this list with Windows Explorer.

This issue occurs if the following conditions are true:
-You are using Microsoft Internet Explorer 6.
-The path of the folder contains more than 100 characters.

To work around this issue, use one of the following methods:
-Apply hotfix 325355 for Internet Explorer 6. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
325355 (http://support.microsoft.com/kb/325355/ ) You cannot access Word documents by using Outlook Web Access on a server that is running SharePoint Portal Server

-Use Windows Internet Explorer 7. For more information about Windows Internet Explorer 7, visit the following Microsoft Web site:

I hope the above information will helps you to resolve your problem... Thanks!!!


  1. Hi,

    I am getting this in IE9.



  2. -Which office version is installed on your machine ? How to check[start-programs-microsoft office]
    -Which version if sharepoint you are using ? SharePoint 2007/SharePoint 2010 ? alao please share the site link so that i can check the checractor limitation meets or not.

    -please check the following instructions:
    Make sure the WebClient service is started

    WebClient service which the WebDav protocol enables Windows-based programs such as Windows Explorer to create, access and modify Internet-based files.

    Important Note: If you are running a server type Windows OS, for example, you use Window Server 2008, install Desktop Experience feature first to get WebClient service installed.

    1. From the Start menu, point to Administrative Tools, and click Services.
    2. Scroll down, right-click WebClient, and click Properties.
    3. In the Startup type list box, click Automatic.
    4. Click Apply.
    5. In the Service status section, click Start.
    6. Click OK.

    Please let me know the results so that we can troubleshoot further, thank you


Your feedback is always appreciated. I will try to reply to your queries as soon as possible- Amol Ghuge

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