Today I worked on one issue and would like to share the
design behavior of it so that we can keep a note and resolves the forthcoming
issues in flexible manner.
Problem Description:
When we try to do "Upload Multiple Documents", we
are able to locate our files on our laptops except for zip files.
For some odd reason, we can't see our zip files when choosing
"Upload Multiple Documents". When we choose the Upload Document
option, we are able to locate our zip files.
Machine Configuration:
· Windows Vista with latest service packs
· Office 2007
· Internet explorer 7.0
Resolution:
Did some research and found the Microsoft KB which suggest
that it is a design behavior with windows vista machines and needs registry
modifications to fix it completely.
Fix Suggested:
To fix this problem you need to delete the following registry
keys.
HKEY_CLASSES_ROOT\CLSID\{E88DCCE0-B7B3-11D1-A9F0-00AA0060FA31}
HKEY_CLASSES_ROOT\CLSID\{0CD7A5C0-9F37-11CE-AE65-08002B2E1262}
HKEY_CLASSES_ROOT\CLSID\{0CD7A5C0-9F37-11CE-AE65-08002B2E1262}
Workarounds available:
1) Document Library explorer view
2) Document library single file upload
3) Create a network share
Note: In above scenarios, we need to
transfer the ticket to desktop support team if we don’t have rights to do any
kind of registry changes on user’s machine.
If you have any queries/questions regarding the mentioned
information then please let me know. I would be more than HAPPY 2 HELP U as
well as RESOLVES your issues…
