It
seems a long time we haven’t talk about any integration problems and respective
troubleshooting associated with it.
Today’s
issue is based on the same! One of my users submitted a ticket by mentioning
she is facing some problems in editing the word document. Probing further I
came to know this problem is restricted to only one document and same problem
is happening for me also if try to edit the same. You must be curious that
which issue I am talking about and what should be the exact error message. Here
we go-
I can check out and
check it in but if someone else try to check it out it is not possible.
The file “filename” is locked
for exclusive use by “account-name”
Let me tell you
something, the file is not under the check-out status, it’s not currently open
also but still its saying “locked”
This issue might be
happened due to following reasons-
The
Microsoft Office products cashes while you were working on that particular
document
PC
crashes while the document is open
Loss
of network connection (network issue) while document is open
Troubleshooting:-
1. Office repair but didn’t resulted any
success in my case but you can try
2. Check the SharePoint draft location
where generally SharePoint check out happens
3. User permissions testing to check the
results
4. URL character limitation
5. Illegal filename limitation
Resolution:-
1. How to use this tool, its relatively
easy!
2. Down the wsp to your desktop
3. Upload it to the site collection
solution gallery
4. Activate the solution from solution
gallery
5. Activate the solution at the site
collection level
6. Add the webpart named as “spfileunlock”
to any page and you are done!
If you have any
queries/questions regarding the above mentioned information then please let me
know. I would be more than happy to help you as well as resolves your issues.
Thank you.
