Troubleshooting done:
- You have validated the user has a valid domain account in Active directory.
- You tried to type the first name and the last name of the user, but no results.
- You tried to resolve the user Alias in Active directory, no results found.
Resolution:
In active directory console, check the account information console for the account and is must be set to disable state.
If the user account is set to disable, It will not appear in the SharePoint people picker and you will get no match found also you will not be able to resolve the name of the user in the outlook.
Mark the user account to active in Active directory, will have it appear in the SharePoint people picker.
If you have any queries/questions regarding the above mentioned information then please let me know. I would be more than happy to help you as well as resolves your issues. Thank you.
