Amol Ghuge's SharePoint Blog: Troubleshoot issues with Microsoft

I am an owner of one group on Facebook where people used to ask their queries and community people replied with appropriate answers. One of the question/query reported by one user where he is getting an error message- Sorry, something went wrong while opening office documents with respect to office web apps.

Exact error message:-

Sorry, something went wrong

An error has occurred on the server.

Technical Details

Troubleshoot issues with Microsoft SharePoint Foundation.

Correlation ID: a85Kdd9g- jht 1- 50e6- 6gdd- 164d14296a0t

I have started my research and found this article which reflects the exact resolution-http://support.microsoft.com/kb/2761265

Thanks to Microsoft once again!

Note: if you think that the above mentioned article does not resolves the issue then Please use the correlation id from the error message and check the ULS logs and update your findings here so that we can check and try to find out the resolution.

If you have any queries/questions regarding the above mentioned information then please let me know, Thank you.

Some Important references:

1) Problem: When you select the "new document" link in a SharePoint library, you’re prompted to upload a document instead of having the option to create a new Office document. Choosing (single-clicking) an Office document opens the file in the client application. Previews of Office documents are not displayed.

2) Problem: You receive a "Sorry, there was a problem and we can't open this document" error when you try to view an Office document in Office Web Apps.

3) Problem: You receive a "Sorry, Word Web App can't open this document because the service is busy. Please try again later" error when you try to view an Office document in Office Web Apps.

4) Problem: You receive a "File Not Found. The URL of the original file is not valid or the document is not publicly accessible. Verify the URL is correct, then contact the document owner" error when you try to view an Office document in Office Web Apps by using a user generated URL.

5) Problem: Previews of Office documents don't appear in SharePoint 2013. Instead, they show the "This content cannot be displayed in a frame" error.

6) Problem: You receive “A data connection is set to always use connection file and {0:ExcelWebApp} does not support external connection files. The following connection failed to refresh: Data connections” error.