I have been busy to serve
the requirement of one of our clients. Till now I have been working on the
SharePoint Production/Operations and Maintenance support projects. This is
first time I have been asked to take up the opportunity of a SharePoint Production
support from another vendor to our client.
I am learning allot of new
things being on this assignments and I wish to share those concepts with all my
readers.
When we talk about winning
a deal with the client from our competitors, our bidding team come in to
picture and based on the requirements of the client we need to project the
solution to the client. This is point where a Solution Architect
comes in to picture.
When solution is projected
to the client and accepted, then it comes to delivery part of the commitments
made. These include SOW and SLA signoffs, Resource Planning, Budgeting,
Resource Allocation; Technology Skill required etc. Delivery
Manager (refer to the PDF at the link for details of a delivery mangers
role) is basically responsible for all these things to carry forward.
In between these roles an
integral role also comes in the picture which needs to be carried by either a
Program manager or a Transition Manager.
Transition management (refer
to the link for generic definition), in IT provides a powerful combination of
technologies and standard operating procedures to drive the successful transfer
and startup of a new service-delivery environment.
In other terms, Transition
Management in IT is the planning, coordination and implementation of a change
to the institutional investment structure.
For executing the transition
of a technology based on a service model, you need an expert with the specific
skill set termed as Transition Manager.
There are allot of expert with the
specific skill set are available in the outside world. However, I can count
myself lucky enough to take this opportunity being a Transition Manager.
I will be focusing on some
of the major components such as creating Transition plan, RACI Matrix, Skill Matrix,
and Knowledge Acquisition Plan.
Till then have a nice day….!
Applies
to:
SharePoint 2010, SharePoint 2013.
