Problem Description:
We have
an issue with SharePoint Document
Library where the Icons for the Word Document files are shown as blank Icons
instead of Word Document Icons for .doc or .docx files. And when we click on
New to create a document the following error occurs “New Document Requires
Windows SharePoint Services- Compatable application and Microsoft Internet
Explorer 6.0 or greater. To add a document library, click the Upload Document
button."
Error Message:
New Document Requires Windows SharePoint Services- Compatable
application and Microsoft Internet Explorer 6.0 or greater. To add a document
library, click the Upload Document button
Issue probing/ trying to
find out the cause behind it:
1) Tried changing the hosts file on my
computer to point to only one of the two Web Front ends and bypassed F5 Load
Balancer.
2) Does the issue happen to all client
computers or only to some ?
3) Where excatly the images are
stored?- The image of the word documents are defined in Drive:\Program
Files\Common Files\Microsoft Shared\web server
4) extensions\12\TEMPLATE\XML\DOCICON.XML
5) By default, the images file for word
document are icdoc.gif and icdocx.gif under the folder of Drive:\Program
Files\Common Files\Microsoft Shared\web server
6) extensions\12\TEMPLATE\XML \images
7) Word Client: If the word client is
not started when you click the word document, it is very possibly caused by the
invalid file mapping on the client. Please check on those computers, user can
click open a word document file on local disk.
8) What kind of authentication is used
by the sharepoint web application where we are facing the problem?
NTLM\Kerberos!
9) Are there any changes happened on
the server recently?
Troublshooting/Debugging/Investigation
Done:
·
Tried
recycling the app-pool, if no changes then try to reset IIS (IISRESET)
·
Downloaded
Process Monitor from: http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
·
Uncompressed
the downloaded file to the server. Inside the package there is a Procmon.exe.
It can be run directly, no need to install.
·
Log
on to SharePoint server as administrator.
·
Run
IISRESET
·
Click
to open the procmon.exe, and click OK to start the monitoring.
·
Open
a browser and click to open the word document.
·
On
the procmon.exe, click the highlighted button to stop the trace. Then click
menu “File>Save to file” to save the captured trace.
Solution/Resolution:
If we
recycle the web application pool or restart IIS, we can force the web
application to reload the file and then the problem can be fixed.
if you have any queries/questions regarding the above mentioned
information then please let me know. I would be more than happy to help you as
well as resolves your issues. Thank you.
Applies to:
SharePoint
Server 2007/MOSS2007/SP007
