Problem Description:
Whenever
user starts the sharepoint applicatiion/ tries to open the SharePoint site then
the following error message pops up. Its very frustrated for the user as well
as for the administrator to find out the resolution for this as its not
specifying anything by which we can debug.
Error Message:
Your request for account recovery cannot be processed at this time.
Please try again later. For more information, see "Managing your
account" in Help or contact your administrator.
Troubleshooting Steps Done:
·
Checked
the SP logs while launching the sharepoint application
·
checked
the windows event logs on users machine where they are facing the problem
·
checked
the number of application open when this error message pops up
·
checked
the rights on sharepoint site for which it throws the exception
·
checked
the activation for the office which is installed on the machine.
·
Checked
the number of webparts which are present on the home page of the sharepoint
site.
·
Checked
the number of closed webparts on the home page of the sharepoint site.
Resolution:
subscribe
to the Microsoft Groove Enterprise Services and utilize Sharepoint Workspace
2010 (Groove). Please refer the following steps to resolve this issue:
·
Log
in to your Groove Enterprise Services Domain
·
In
the left frame, select your Groove Domain
·
In
the right frame, Click Domain Properties
·
Select
Password Settings
·
Click
the Change Password button
·
You
will need to know the OL Private Key
Password in order to change to a new password
If you
have any queries/questions regarding the above mentioned information then
please let me know. Thank you
Applies
to:
SharePoint
Server 2010
